Application Ops Engineer - Automation

ParentPay Group; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ParentPay Group is seeking a skilled IT Service Delivery professional for their Pune office, focusing on ensuring compliance and system health management within a vibrant tech hub.

With an emphasis on communication and advanced automation skills, the role offers a chance to influence service operations and contribute to innovative education technology solutions.

Qualifications

• 4+ years of experience in IT service delivery or support function.
• Experience with Microsoft technologies is essential.
• Strong communication skills developed in a service-centric environment.

Responsibilities

• Ensure daily tasks are completed and recovery steps are taken if necessary.
• Undertake patching and upgrade activities for compliance programs.
• Investigate alerts and monitor system health.

Skills

IT service delivery experience

Communication skills

Automation scripting

Microsoft technologies

Azure analytics knowledge

SQL Server experience

Education

MBA or degree in Information Technology or Information Security

Tools

Terraform

PowerShell

Microsoft Active Directory

AWS

Microsoft Azure

SQL backup solutions

Job description

Description

ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next‑generation innovation to positively impact the lives of millions of parents, teachers, and students every day in over 49 countries.

Our market‑leading products use cutting‑edge cloud‑based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniforms, improve parental engagement, simplify meal management, and – through our product SIMS – collect and manage a database of student information and core school operations.

ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development. Our bright team fast‑tracks their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.

Department

Service Operations

Location

Pune, India

Employment Type

Permanent - Full Time

Key Responsibilities

• Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
• Undertake patching and upgrade activities in support of ParentPay compliance programs, including PCI DSS, ISO27001, and Cyber Essentials+.
• Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group, such as incidents, problems, changes and service requests.
• Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
• Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
• Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
• Attend and complete all mandatory training courses.
• Engage and own the transition of new services into Service Operations.
• Participate in the out‑of‑hours on‑call support rota.

Skills, Knowledge and Expertise

• 4+ years of experience in an IT service delivery or support function, or an MBA/degree in Information Technology or Information Security.
• Experience working with Microsoft technologies.
• Excellent communication skills developed in a service‑centric organisation.
• Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
• Ability to manage and prioritise own workload.
• Experience working within Education Technology would be an advantage.
• Advanced automation scripting using Terraform and PowerShell.
• Knowledge of Bicep and Ansible is advantageous.
• Advanced Microsoft Active Directory configuration and support.
• Microsoft Azure and AWS cloud hosting platform administration.
• Advanced Microsoft SQL Server experience.
• Windows Server and desktop management and configuration.
• Microsoft IIS web services administration and configuration.
• Advanced management of data and SQL backup solutions.
• Advanced scripting and automation capabilities.
• Advanced knowledge of Azure analytics and KQL.