Senior Application Support Engineer

3i Infotech; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

3i Infotech Limited in Bangalore/Noida is seeking an L2 Core LSF Support Engineer to manage production support for Lawson S3 environments. You will ensure system stability, performance, and SLA adherence in a 24x7 production setting.

The role requires hands-on experience with Unix/Linux, SQL/Oracle, and Shell scripting, plus incident management and cross-team collaboration with L3, DBA, and development groups.

Qualifications

• 5+ years of L2 production support experience for LSF/Lawson S3 environments.
• Experience handling US customers in a production support setting.
• Strong communication skills for customer-facing interaction.

Responsibilities

• Provide 24x7 L2 production support for LSF/Lawson S3 applications.
• Troubleshoot LSF application issues, batch failures, interfaces, jobs, services and user access.
• Analyze application/server logs, dumps and system errors and perform RCA.
• Support Lawson Environment (LAUA), security, configurations and user administration.
• Troubleshoot Lawson ProcessFlow, integrations, interfaces, web services and data extracts.
• Support batch processing, COBOL programs and database-related issues.
• Handle production incidents, problem management, changes, deployments, patches and upgrades.
• Coordinate with L3, DBA, Infrastructure and Development teams for complex issues.
• Monitor application health, batch jobs and interfaces and address failures.

Skills

Production support

US time zones

Customer-facing comms

Education

BE/B.Tech – CS/IT

Tools

UNIX/Linux

Shell scripting

SQL/Oracle

Lawson S3

ProcessFlow

Batch Jobs

RCA

Incidents & Change Mgmt

Job description

L2 Core LSF Support Engineer

Location: Bangalore / Noida
Experience: 5+ Years
Qualification: BE/B.Tech – CS/IT or related discipline
Support Model: 24x7 Production Support | US Customer Exposure

Role Summary

Responsible for L2 production support, administration, troubleshooting and maintenance of Lawson System Foundation (LSF) / Lawson S3 environments, ensuring system stability, performance and SLA adherence.

Key Responsibilities

• Provide 24x7 L2 production support for LSF/Lawson S3 applications.
• Troubleshoot LSF application issues, batch failures, interfaces, jobs, services and user access.
• Hands-on experience with Unix/Linux, Shell scripting and SQL/Oracle.
• Analyze application/server logs, dumps and system errors and perform RCA.
• Support Lawson Environment (LAUA), security, configurations and user administration.
• Troubleshoot Lawson ProcessFlow, integrations, interfaces, web services and data extracts.
• Support batch processing, COBOL programs and database-related issues.
• Handle production incidents, problem management, changes, deployments, patches and upgrades.
• Coordinate with L3, DBA, Infrastructure and Development teams for complex issues.
• Monitor application health, batch jobs and interfaces and proactively address failures.
• Maintain SOPs, knowledge articles and technical documentation.
• Participate in on-call/shift rotations and critical incident management.

Customer & Communication Skills

• Proven experience in handling US customers/stakeholders in a production support environment.
• Excellent verbal and written communication skills, with strong customer-facing capability.
• Ability to manage high-priority incidents, escalations and SLA-driven support.
• Comfortable working across US time zones and 24x7 support schedules.

Mandatory Technical Skills

LSF/Lawson S3 | Unix/Linux | SQL/Oracle | Shell Scripting | ProcessFlow | Batch Jobs | Production L2 Support | RCA | Integrations/Interfaces | Incident & Change Management

Good to Have: Lawson Landmark, Smart Office, COBOL, Web Services/API, ITIL, Azure/Cloud exposure.