Senior Application Support Analyst

The Depository Trust & Clearing Corporation (DTCC)

Hyderabad

On-site

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Comprehensive health insurance

Retirement benefits

Paid Time Off

Flexible work model

Job summary

A leading financial services organization in Hyderabad seeks a Senior Application Support Analyst to provide technical support for application services. The role requires at least 2 years of experience in application production support, offering 24x7 support and implementing process improvements. The ideal candidate will demonstrate knowledge in system administration, with a strong ability to troubleshoot across multiple platforms. This position promotes a hybrid work model and competitive benefits.

Qualifications

Minimum 2 years of experience in application production support.
Knowledge of system administration and operating system fundamentals.
Experience in multiple platforms and databases.

Responsibilities

Support client-facing application services.
Provide 24x7 support for incident management.
Implement efficiencies and improvements through automation.

Skills

Application production support

Team management

Basic programming skills

Log reading and analysis

System configuration management

Tools

Oracle

Linux

Windows

VMware

Job description

Overview

Join to apply for the Senior Application Support Analyst role at The Depository Trust & Clearing Corporation (DTCC)

Are you ready to make an impact at DTCC? DTCC is at the forefront of innovation in the financial markets, committed to helping employees grow and succeed, and building a workplace that reflects the world we serve.

Pay And Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and well-being
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Tuesdays, Wednesdays and a day unique to each team or employee)

The Impact You Will Have In This Role

Being a member of the Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

What You\'ll Do

Support DTCC’s production application services client facing environments
Provide 24x7 support for event monitoring, incident triage and critical issue management
Provide support to all jurisdictions on a shift basis, handling activity for any region within the local time zone coverage
Implement efficiencies and improvements to standard processes and procedures such as automation through scripting and programming
Contribute to projects by performing task work and ensuring permit-to-operate (PTO) guidelines are met
Support for change management and execution of DTCC’s production application services

NOTE: Responsibilities of this role are not limited to the details above.

Talents Needed For Success

Minimum 2 years of experience in application production support and team management
Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
Knowledge on application support – basic programming skills, log reading and analysis
Experience in multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
Database – Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake

Additional Details

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level