Senior Application Support Analyst

Artex Risk Solutions; Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Artex Risk Solutions is seeking an experienced Application Support specialist to maintain production systems and provide global time-zone support. You will own or help shape application configurations, coordinate changes, and collaborate with cross-functional teams.

The role emphasizes strong communication, organizational skills, and proactive issue resolution in a production environment.

Qualifications

• Minimum 5+ years of experience in Application Support role.
• Provides excellent customer service and communicates effectively with technical and non-technical audiences.
• Demonstrates scheduling flexibility and the ability to support stakeholders across global time zones, including coordination with US, UK, and India-based teams.
• Possesses strong organizational skills, attention to detail, and the ability to manage competing priorities in a production support environment.
• Collaborates effectively with technical teams, business stakeholders, product owners, and support resources at all levels.
• Works effectively in a team environment and provides practical guidance to associate and base-level representatives without formal supervisory authority.
• Is self-motivated, able to work independently, and takes initiative to resolve issues, improve documentation, and strengthen support practices.
• Applies sound judgment when assessing issue severity, determining next steps, and escalating complex or high-impact support matters.
• Possesses excellent written and verbal communication skills.
• Has strong proficiency in application support operations gained through relevant IT support training and hands-on work experience.

Responsibilities

• Maintains application systems that are beyond the development stage and running in the daily operations of the firm.
• May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes.
• Specializes in configuring and supporting applications (e.g. SaaS).
• Senior level roles require broad knowledge of job procedures and tools obtained through extensive IT work experience and may require professional education or certification.
• Has full proficiency gained through IT Support-related training and considerable work experience.
• Completes work with a limited degree of supervision.
• Likely to act as an informal resource for colleagues with less experience.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.

Skills

Customer service

Communication

Time zone coordination

Organizational skills

Team collaboration

Independent work

Issue resolution

Job description

Responsibilities

• Maintains application systems that are beyond the development stage and running in the daily operations of the firm.


• May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes.


• Specializes in configuring and supporting applications (e.g. SaaS).


• Senior level roles require broad knowledge of job procedures and tools obtained through extensive IT work experience and may require professional education or certification.


• Has full proficiency gained through IT Support-related training and considerable work experience.


• Completes work with a limited degree of supervision.


• Likely to act as an informal resource for colleagues with less experience.


• Identifies key issues and patterns from partial/conflicting data.


• Takes a broad perspective to problems and spots new, less obvious solutions.

Qualifications

• Minimum 5+ years of experience in Application Support role.


• Provides excellent customer service and communicates effectively with technical and non-technical audiences.


• Demonstrates scheduling flexibility and the ability to support stakeholders across global time zones, including coordination with US, UK, and India-based teams.


• Possesses strong organizational skills, attention to detail, and the ability to manage competing priorities in a production support environment.


• Collaborates effectively with technical teams, business stakeholders, product owners, and support resources at all levels.


• Works effectively in a team environment and provides practical guidance to associate and base-level representatives without formal supervisory authority.


• Is self-motivated, able to work independently, and takes initiative to resolve issues, improve documentation, and strengthen support practices.


• Applies sound judgment when assessing issue severity, determining next steps, and escalating complex or high-impact support matters.


• Possesses excellent written and verbal communication skills.


• Has strong proficiency in application support operations gained through relevant IT support training and hands-on work experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.