Senior Application Support Analyst

Q2 India; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Job summary

Q2 is seeking an Senior Application Support Analyst in Bangalore to provide advanced technical support for the Q2 Solution. You will troubleshoot escalated issues across layers, mentor teammates, and contribute to continuous improvement.

5–7 years in enterprise application support with scripting and production environment experience is preferred. The role requires strong communication, documentation, and analytical skills, with phone-based and written customer support and participation in

Qualifications

• 5–7 years of experience in enterprise application support.
• Deep knowledge of application behavior and production environments.
• Experience with scripting languages (T-SQL, Python).
• Familiarity with Windows SQL Server and IIS is preferred.

Responsibilities

• Troubleshoot and resolve complex technical issues escalated from Tier 1 support.
• Modify production environments, adjust scripts, review logs, and tune applications.
• Document case history, actions taken, and resolution in the case management system.
• Communicate with customers via phone, email, and CRM tools with timely updates.
• Receive and manage escalated cases from management or other support tiers.
• Escalate unresolved defects to Development/QA and track closure.
• Manage personal case queue and assist with load balancing across queues.
• Identify recurring issues and contribute to root cause analysis and preventive measures.
• Collaborate with Development, QA, Implementation, and Infrastructure teams.
• Participate in quarterly on-call rotations for after-hours escalations.
• Provide guidance and mentoring to junior team members.
• Contribute to internal knowledge bases and FAQs; support training initiatives.
• Ensure activities comply with Q2 security, privacy, and availability policies.

Skills

T-SQL

Python

Windows SQL Server troubleshooting

.NET

SaaS experience

Education

Master's degree in Computer Science or related field

Tools

SQL Server Management Studio

Job description

## Senior Application Support AnalystApply: Bangalore, India: Full time: Posted Today: End Date: October 30, 2026 (16 days left to apply): REQ-12869# **As passionate about our people as we are about our mission.** **Why Join Q2?**Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. **What Makes Q2 Special?**Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact. **SUMMARY**Q2 is seeking an Application Support Analyst to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and environments, while also mentoring team members and contributing to continuous support improvement. Ideal candidates will have 5–7 years of experience in enterprise application support, with deep knowledge of application behavior, scripting (e.g., T-SQL, Python), and production environments. Strong communication, documentation, and analytical skills are essential. The role involves phone-based and written customer support, high attention to detail, and periodic participation in on-call rotation.**RESPONSIBILITIES**• Troubleshoot and resolve complex technical issues escalated from Tier 1 support, including code defects, integrations, configurations, networking, and server-related challenges• Modify production environments as needed, including adjusting scripts, reviewing logs, updating database tables, and tuning applications with high accuracy and adherence to change control policies• Document case history, actions taken, and resolution thoroughly using the case management system• Communicate effectively with customers via phone, email, and CRM tools, providing timely updates and resolutions• Receive and manage escalated cases from management or other support tiers, prioritizing and resolving them efficiently• Escalate unresolved or critical defects to appropriate internal teams (e.g., Development, QA), and track to closure• Manage personal case queue while monitoring team escalation queues and assisting with load balancing when needed• Identify recurring issues and contribute to root cause analysis and preventive measures• Develop and maintain strong working relationships with internal cross-functional teams (e.g., Development, QA, Implementation, Infrastructure)• Participate in the quarterly rotational on-call schedule for after-hours escalations• Provide technical guidance and informal mentoring to junior team members• Contribute to and maintain internal knowledge bases and FAQs• Support training initiatives by sharing expertise with customers and team members• Ensure all activities are compliant with Q2’s security, privacy, and availability policies**EXPERIENCE AND KNOWLEDGE**• Typically requires 5–8 years of experience in application support; 3+ years with a relevant master’s degree• Subject Matter Expert (SME) in the Q2 application with deep understanding of core components• Strong experience with T-SQL and Windows SQL Server troubleshooting• Familiarity with Python or .NET is preferred• Experience supporting applications in a hosted or SaaS environment is required• Knowledge of Windows Server, including IIS configuration and service management• Excellent troubleshooting and problem-solving skills with the ability to resolve most issues independently• Effective documentation and communication skills for both technical and non-technical audiences• Strong time management and organizational skills, with the ability to prioritize multiple assignments in a fast-paced environment• A customer-first attitude with a proactive, self-motivated approach to support• Experience in the banking or financial services domain is a plus*This position requires fluent written and oral communication in English.***Health & Wellness*** Hybrid Work Opportunities* Flexible Time Off* Career Development & Mentoring Programs* Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents* Community Volunteering & Company Philanthropy Programs* Employee Peer Recognition Programs – “You Earned it”Click here to find out more about the benefits we offer.**Our Culture & Commitment:**We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.