Manager, Delivery Management

Q2 India; Bengaluru; Hybrid; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Parental Leave

Volunteer Programs

Employee Recognition

Spark Program

Job summary

Q2 India is seeking a dynamic Technical Delivery Manager to join the Leadership Team of the Service Delivery Centre of Excellence. You will oversee the delivery of digital banking solutions for North American clients, guiding engineers and collaborating with product, software development, and QA teams.

The ideal candidate has 12+ years in IT with at least 2 years in people leadership, hands-on tech experience with automation tools, and strong communication skills.

Qualifications

• Bachelor’s degree in computer science or information technology.
• 12+ years in IT with a track record of technical leadership.
• Minimum 2 years in people leadership with hands-on mentoring.
• Experience with automation and enterprise tooling (Bitbucket, Jenkins, SQL, Nomad, Vault, Splunk, JIRA, Salesforce).
• Strong abilities to drive efficiency and best practices across delivery teams.
• Proven leadership, written and oral communication, and calm problem-solving under pressure.
• Experience with Agile methodologies and enterprise software deployments.
• English fluency in written and spoken form.

Responsibilities

• Lead and mentor a team of engineers, providing guidance and growth opportunities.
• Collaborate with product, development and QA to ensure timely delivery of digital banking solutions.
• Define and implement best practices, standards, and delivery processes.
• Monitor timelines, budgets and resources; mitigate risks for successful delivery.
• Promote innovation and continuous improvement within the team.
• Build strong stakeholder relationships with clients, partners, and internal teams.
• Stay updated on industry trends and new technologies; advise leadership.

Skills

Technical leadership

Team management

Automation

Communication

Agile methods

English proficiency

Problem solving

Education

Bachelor’s degree in computer science or IT

Tools

Bitbucket

Jenkins

SQL

Nomad

Vault

Splunk

JIRA

Salesforce

Job description

As passionate about our people as we are about our mission. Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology- and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences, we create opportunities to connect, grow, and make an impact. Q2 is seeking a dynamic and experienced Technical Delivery Manager to join the Leadership Team of the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking & Financial Services Clientele. The Technical Delivery Manager will play a critical role in overseeing the successful delivery of our digital banking solutions, ensuring alignment with business objectives, and driving continuous improvement in our delivery processes. The ideal candidate will have a strong background in IT, with a minimum of 12 years of hands-on technical experience, including at least 2 years in a managerial capacity leading a team of engineers. Joining a high-performance team, you'll be at the forefront of technology, involved in implementing and supporting custom code for clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position.

Key Responsibilities

• Lead and manage a team of engineers, providing guidance, mentorship, and technical expertise.
• Collaborate closely with cross-functional teams, including product management, software development, and quality assurance, to ensure timely and high-quality delivery of digital banking solutions.
• Define and implement best practices, standards, and processes for technical delivery, ensuring adherence to industry standards and compliance requirements.
• Monitor project timelines, budgets, and resources, identifying and mitigating risks and ensuring successful project delivery.
• Foster a culture of innovation and continuous improvement within the team, promoting knowledge sharing and collaboration.
• Establish and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to drive alignment and achieve business objectives.
• Stay current with industry trends, emerging technologies, and best practices, providing recommendations and insights to senior leadership.

Desired Qualifications

• Bachelor’s degree in computer science, Information Technology
• Minimum of 12 years of experience in IT, with a proven track record of technical leadership.
• Minimum of 2 years of people leadership is a must have.
• Prior experience (hands-on experience will be an added advantage) with tools like Bit bucket, Jenkins, SQL, Nomad, Vault, Splunk, JIRA & Salesforce.
• A knack for identifying and implementing automation solutions, best practices, process improvement to drive efficiency.
• Proven experience building, mentoring and motivating high-performance teams.
• Excellent written and oral communication skills with the ability to interface effectively at all levels.
• A calm, diplomatic approach to problem-solving, especially under pressure.
• Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment.
• Familiarity with enterprise software deployment architecture and Agile methodologies.
• Background in Financial Services and enterprise software is a plus.
• This position requires fluent written and oral communication in English.

Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - "You Earned it" Click here to find out more about the benefits we offer.

Our Culture & Commitment

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare- offering resources for physical, mental, and professional well-being.

Click here to find out more about the benefits we offer.

Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Mission

Q2's mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision

We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.

Culture & Values

Q2's culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We're also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.