Application Support Developer

Q2 India; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development

Parental Leave

Employee Recognition Program

Job summary

Q2 India is seeking an innovative and passionate Application Support Developer to help our Cloud Lending customers achieve success on the Cloud Lending platform. You will join the Customer Success Engineering team to deliver production support and resolve complex issues, collaborating with product, development, and professional services to ensure the best user experience.

The role emphasizes on-call production support, English fluency, and adherence to security and privacy policies.

Qualifications

• Bachelor’s degree in Computer Science or equivalent with 2+ years of related experience.
• Experience with cloud-based technology and production support.
• Proven ability to manage critical customer issues and deliver timely solutions.

Responsibilities

• Provide L2/L3 production support for Cloud Lending customers worldwide.
• Serve as the SME for Cloud Lending products and enable clients to maximize utilization.
• Resolve incidents, identify root cause, and prevent recurrence.
• Deliver a positive customer engagement experience while meeting SLA.Collaborate with Product, Development and Professional Services for feedback and roadmap input.
• Be on-call 24x7 for escalated issues and ensure security/compliance controls.

Skills

L2/L3 support

Customer support

English communication

Cross-functional teamwork

Education

Bachelor’s degree in Computer Science

Tools

Salesforce

JIRA

Confluence

JSON

Java

Apex

Job description

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

Q2 is seeking an innovative and passionate Application Support Developer to help Q2 Symphonix Cloud Lending customers achieve success on our powerful cloud-based lending platform. As part of our Customer Success Engineering team, you will help Q2 Cloud Lending customers on their journey to success. You will help deliver production support, solve complex, technical issues for mission-critical lending customers, as they unlock the value of the Cloud Lending platform. Working with application administrators, ensure adherence to support best practices. This team member will demonstrate a strong quality-focused background and work cross-functionally within Support, and across Product, Development and Professional Services teams, to deliver the best user experience with the Cloud Lending platform.

RESPONSIBILITIES:

• Cloud Lending Application Developers provide L2/L3 production support for customers across our global support geographies, including India (Bangalore), Australia (Sydney) and North America (Austin, TX/San Mateo, CA)
• Serve as the subject matter expert for Cloud Lending’s products, while enabling clients to maximize utilization of the Cloud Lending Product suite, easing product adoption.
• Help customers develop proficiency through resolution of reported case incidents, identification of root cause and problem prevention.
• Deliver a positive customer engagement experience while meeting and exceeding service SLA’s.
• Successful candidates will help foster customer loyalty with each support interaction.
• Work directly with Product and Development teams to improve the user experience and product roadmap through product feedback and change request management.
• Be a quality advocate throughout the product life cycle, collaborating with Product, Development, QA and Clients for new releases.
• Work individually and collaboratively to deliver solutions in live production systems 24x7 “on call” support coverage for escalated issues.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor’s degree in Computer Science and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Experience with cloud-based technology (CSS, JSON, APEX, JAVA, etc.)
• 3+ years support experience
• Experience with Software Development Life Cycle, and production support.
• Experience managing critical customer issues and deliver creative solutions in a timely manner
• Demonstrated ability to manage multiple cases, and work on assigned tasks and meet deliverable timelines consistently
• Experience in the FinTech or Banking Industries
• PREFERRED: Experience with Salesforce (administration and/or development) desired
• Familiarity with JIRA and Confluence
• NA This position requires fluent written and oral communication in English.

Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Mission Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us.

Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.

Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.

Culture & Values Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.