Senior Application Engineer - Payments & Invoicing Systems

Amazon India Limited; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon India Limited in Bengaluru is seeking an Application Engineer III for ABPX to troubleshoot and fix production software issues, develop automation, and improve operational readiness across services.

You will work with Java, Ruby on Rails, Python and AWS, deploy in staging and production, and build GenAI tools to aid operations. Senior level experience and strong debugging skills are required.

Qualifications

• 3+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience scripting in Bash, Python, Perl or Ruby.

Responsibilities

• Troubleshoot, diagnose and fix production software issues.
• Develop tools, automation and monitoring solutions.
• Perform software maintenance and configuration.
• Implement fixes for internally developed code (Java and Ruby on Rails).
• Update, track and resolve technical challenges; improve operational readiness.
• Collaborate with Dev teams for handoffs and build a knowledge base.

Skills

Software development

Troubleshooting

Scripting

Technical support

Tools

Ruby on Rails

AWS

Shell scripting

Job description

Application Engineer III, Amazon B2B Payments, Invoicing & Lending (ABPX) Amazon Payments supports multiple payment options and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon. We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission‑critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in‑store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works. If you are excited about the opportunity to learn and work on large‑scale distributed systems, enjoy troubleshooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team‑oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.

Key job responsibilities

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects
• Software deployment support in staging and production environments
• Develop GenAI tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more application or components
• Troubleshooting & Mitigating Service Level issues, Fixing and automating the manual process and providing the resolution to customer issues related to Services either provide the resolution by fixing the issue through config or code change.
• Work with Dev team for handing‑off or taking over active support & development issues and creating a team specific knowledge base and skill set

About the team

ABPX Support Engineering Team manages three different charters such as Amazon Business Payments, Invoicing and Lending Charters.

Basic Qualifications

• 3+ years of software development, or 3+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in development or technical support
• Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development

Our inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Accommodation information

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Recruitment partner information

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Senior Level