Senior Analyst Technical Customer Facing Effectiveness

Sanofi Group; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Sanofi in Hyderabad seeks a Senior Analyst - Technical Customer Facing Effectiveness to support enterprise applications, troubleshoot issues, and validate product enhancements. You will translate business needs into clear specifications for engineering and help maintain configurations and documentation.

You should have 3-4 years of experience with ZAIDYN products, strong SQL skills, and familiarity with data integrations, APIs, Python or VBA, and Agile practices.

Qualifications

• 3-4 years of experience supporting enterprise applications, preferably ZAIDYN products.
• Strong understanding of incentive compensation, sales operations or commercial processes in pharma.
• Hands-on SQL with complex queries and stored procedures; experience with APIs and integrations.

Responsibilities

• Support day-to-day product operations by troubleshooting issues, defects, and queries.
• Integrate ZAIDYN products with upstream systems and perform data validation.
• Collaborate with engineering and business teams using Agile methodologies and Jira.

Skills

SQL

Stored procedures

Python

VBA

BI

APIs

ZAIDYN product suite

Agile / Jira

Tools

Jira

Job description

Job title: Senior Analyst - Technical Customer Facing Effectiveness

Hiring Manager: Group Lead

Location: Hyderabad

About the job

Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

Product Enhancement & Operation Ownership Support

Support day-to-day product operations by troubleshooting product-related issues, resolving defects, and responding to operational queries. Implement and validate cycle-over-cycle product enhancements and configuration changes. Analyze business requirements and translate them into clear functional specifications for the engineering team. Support backlog refinement by documenting enhancement requests, defects, and business priorities. Maintain product configurations, business rules, and technical documentation. Track issues through Jira and ensure timely resolution in collaboration with engineering and business teams. Participate in testing activities, including functional, regression, and UAT support for product releases.

Integration & Technical Delivery Support

Support integrations between ZAIDYN products and upstream systems such as Workday, Salesforce alignment tools, and HR data sources. Investigate and resolve data discrepancies, integration failures, and production issues. Perform data validation and root cause analysis to ensure data accuracy and system reliability. Collaborate with backend teams during product upgrades and production deployments.

Process Improvement & Operational Excellence

Identify opportunities to improve product functionality, automate manual activities, and enhance operational efficiency. Contribute to process documentation, knowledge sharing, and continuous improvement initiatives. Support the adoption of standard operating procedures and best practices across the team.

About you

3-4 years of experience supporting enterprise applications, preferably within the ZAIDYN product suite (ZICO, ZDL, ZFIR, Awards, etc.).

Strong understanding of incentive compensation, sales operations, or commercial processes, ideally within the pharmaceutical or life sciences industry.

Hands-on experience with SQL, including writing complex queries and stored procedures, along with experience configuring ZICO custom plans and ZFIR reports.

Good understanding of system integrations, data feeds, APIs, and enterprise application support. (Python, VBA, BI - good to have) Strong analytical, problem-solving, and communication skills, with experience working collaboratively across technical and business teams using Agile methodologies and tools such as Jira.

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Pursue progress, discover extraordinary Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

Equal Opportunities

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

About Sanofi

We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.