Senior Analyst

Merck Group; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Merck Group in Bengaluru seeks a digital tools administrator to manage access for Showpad, Redox and LinkedIn Sales Navigator, drive adoption, and enable data-driven decisions. You will design dashboards, ensure governance, and collaborate with data teams for accurate metrics.

The role requires 3-4 years' experience, strong communication, and ability to work in a matrixed organization, delivering user enablement and clear governance across platforms.

Qualifications

• 3-4 years of experience in digital tools administration/support in corporate or life sciences.
• Excellent communication for stakeholder reporting and presentations.
• Experience in a matrixed, cross-functional organization.
• Platform administration: Showpad, Redox, LinkedIn Sales Navigator.
• Data analysis & reporting using Excel/Power BI or similar tools.
• Stakeholder management & presentation skills.
• Cross-functional collaboration and access & identity management.
• Process documentation & compliance awareness.
• Problem-solving and end-user support.

Responsibilities

• Manage end-to-end user access lifecycle for Showpad, Redox and LinkedIn Sales Navigator.
• Provide first-line support and troubleshoot platform functionality for users.
• Design and deliver training materials to improve user proficiency and adoption.
• Design, build, and maintain adoption dashboards and reports to track usage and ROI.
• Collaborate with data teams to ensure accuracy and consistency of metrics.
• Liaise between end users and platform vendors for feedback and support needs.

Skills

Digital tools administration

Stakeholder reporting

Data analysis

Cross-functional collaboration

End-user support

Tools

Showpad

Redox

LinkedIn Sales Navigator

Power BI

Excel

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

Responsible for managing enterprise digital sales and engagement platforms (Showpad, Redox, LinkedIn Sales Navigator), driving user adoption, ensuring access governance, and enabling cross-functional collaboration to support end-user productivity and data-driven decision-making.

Digital Tools Administration

• Manage end-to-end user access lifecycle (provisioning, modification, and de-provisioning) for Showpad, Redox, and LinkedIn Sales Navigator tools.
• Ensure timely and accurate access grants/revocations in alignment with organizational role changes, onboarding, and offboarding processes.
• Maintain access control logs and audit trails to ensure compliance with internal IT and data governance policies.
• Troubleshoot user access issues and coordinate with IT/vendor support teams for resolution.

Adoption Tracking & Reporting

• Design, build, and maintain adoption dashboards and reports to track platform usage, engagement trends, and ROI metrics.
• Analyse usage data to identify low-adoption areas and recommend targeted interventions.
• Present adoption reports and key insights to stakeholders, leadership, and business unit heads on a periodic basis (monthly/quarterly).

Stakeholder & Cross-Functional Collaboration

• Act as a liaison between end users and platform vendors to relay feedback, feature requests, and support needs.
• Collaborate with data teams to ensure accuracy and consistency of reporting metrics across platforms.

End-User Support & Enablement

• Provide first-line support and troubleshooting assistance to end users on platform functionality.
• Develop and deliver training materials, guides, and onboarding sessions to improve user proficiency and adoption.

Who You Are

• 3-4 years of experience in digital tools administration/support within a corporate or life sciences environment
• Excellent communication skills for stakeholder reporting and presentations
• Experience working in a matrixed, cross-functional organizational structure
• Platform Administration: Showpad, Redox, LinkedIn Sales Navigator
• Data Analysis & Reporting (Excel, Power BI, or similar tools)
• Stakeholder Management & Presentation Skills
• Cross-Functional Collaboration and Access & Identity Management
• Process Documentation & Compliance Awareness
• Problem-Solving & End-User Support.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!