Senior Analyst, Software Quality Assurance

186 NEIMAN MARCUS GROUP TECHNOLOGY SERVICES PRIVATE LIMITED (INDIA); India; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Exemplar Luxury Group is seeking a Senior Analyst, QA – POS to lead end-to-end testing across POS machines, payment terminals, and store systems. You will mentor junior QA analysts, guide test strategy, and own defect resolution with developers and vendors, ensuring high-quality releases.

You will validate backend data, API integrations, and message queues while collaborating with product, engineering, and store teams to optimize QA efficiency and release readiness.

Qualifications

• 5+ years of QA experience in POS/retail environments.
• Strong communication and collaboration with cross‑functional teams.
• Mentor junior QA analysts and review test artifacts.

Responsibilities

• Lead end-to-end functional, integration, and regression testing across POS machines and store systems.
• Mentor junior QA team members and provide technical guidance on test plans and execution logs.
• Define test strategies, identify project risks, and drive defect resolution with developers and vendors.
• Map complex business workflows to comprehensive test cases, scenarios, and matrices.
• Validate API integrations, database updates, and message queues supporting POS transactions.

Skills

5+ years QA experience

POS testing

leadership

mentoring

API testing

SQL

communication

Tools

Postman

REST/SOAP

Jira

Confluence

TestRail

Zephyr

Job description

Who You Are:

A self-driven, proactive QA professional with 5+ years of experience preferably in POS testing. Experienced or open to learn testing physical POS terminals, payment peripherals (card readers, receipt printers, barcode scanners), and integrated payment gateways etc. A strong technical leader who naturally takes ownership of projects, solves complex problems, and guides team members without needing step-by-step direction. Passionate about quality, store systems, and mentoring junior QA analysts to elevate overall team performance. An effective communicator capable of working seamlessly with cross-functional store systems, product, and engineering teams.

As the Senior Analyst, QA – POS You Will:

• Lead end-to-end functional, integration, and regression testing across various POS machines,payment terminals, and store systems.
• Mentor junior QA team members, provide technical guidance, and systematically review theirtest plans, test cases, and execution logs.
• Take proactive leadership in defining test strategies, identifying project risks, and driving defectresolution with developers and vendors.
• Map complex business requirements and store workflows to comprehensive test cases,scenarios, and execution matrices.
• Validate API integrations, database updates, log files, and message queues supporting front-end POS transactions.
• Participate in daily stand-ups, create test execution status reports for leadership, and maintainclear visibility into release readiness and quality metrics.
• Continuously evaluate and refine testing workflows, tools, and practices to identify opportunitiesfor process improvement and optimize QA efficiency.

You Also Have:

• Deep understanding of Retail Store Operations, Omnichannel retail workflows (BOPIS, storereturns, inventory sync), and POS ecosystem architecture.
• Proficiency with API testing tools (Postman, REST/SOAP) and SQL queries for backend datavalidation.
• Experience with QA management and defect tracking tools such as Jira, Confluence ,TestRail,Zephyr etc

Good to Have:

• Automation testing experience using any POS-compatible automation tools.

Your Life and Career at Exemplar Luxury Group (ELG):

Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator! Exposure to rewarding career advancement opportunities across retail, digital, and corporate divisions. A culture that promotes a healthy, fulfilling work/life balance.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.