Senior Analyst - Insurance Operations

Marsh McLennan Agency

Mumbai Suburban

Hybrid

INR 600,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Holidays as per company policy

Shared transport within a defined service zone

Job summary

A leading insurance agency is seeking a Senior Analyst in Insurance Operations to manage complex insurance tasks and enhance client management skills. The ideal candidate should have a graduate degree, prior experience in insurance broking, and strong communication ability. Offering a hybrid work environment, this role requires proficiency in English and a willingness to adapt in a dynamic field.

Qualifications

Prior years of work experience in insurance-related fields.
Fair understanding of the Insurance Broking business.
Good command over spoken and written English.

Responsibilities

Process and manage service level agreements and key performance indicators.
Maintain performance standards and comply with company policies.
Ensure all production and quality targets are met.

Skills

Communication Skills

Detail Orientation

Organizational Skills

Education

Graduate in any stream

Tools

MS Office

Job description

Join to apply for the Senior Analyst - Insurance Operations role at Marsh McLennan Agency

Senior Analyst – Insurance Operations (Grade B2)

What can you expect:

Excellent exposure to complex & diverse insurance handling work.
Opportunity to enhance insurance knowledge and understanding & build on client management skills.
As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.
Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support

What is in it for you?

Holidays (As Per the location – the final decision will depend on business requirements at that time)
Shared Transport (Provided the address falls in accepted service zone)

We will count on you to:

Process and self-Management:
Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
Adheres to Company policies and is in compliance at all times.
Maintains performance standards.
Updates reports based on predefined templates on a regular basis to ensure accurate entry
Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
Completing all training related activities when assigned
Cognizant of completing all assigned activities within the stipulated time
Ensuring all production targets are met in training
Ensuring all production targets are met in BAU (Post training)
Ensuring all Quality targets are met in training
Ensuring all quality targets are met in BAU (Post training)
Communicate status of work, any issues with team managers and manager on time
Schedule adherence is a must
No unplanned leaves
Ready to work in below shifts :

Expected shift timing :

6:30 am to 3:30 pm
2:30pm – 11:30pm
6:30 PM to 03:30 AM

Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for.
Compliance, Regulatory and Procedural Responsibilities
Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
Appropriate usage of Marsh Specialty’s systems to monitor, record and retain information
Demonstrate clear understanding of regulatory requirements
Proactively ensures compliance with regulatory and risks framework
Adheres to policies, guidelines and operating procedures
Keeps own knowledge and expertise up to date and relevant
Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

What you need to have:

Prior years of work experience
Graduate in any stream
Fair understanding of Insurance Broking business and dynamics
Good command over spoken and written English
Have worked in Insurance Broking related service - US Certificate of Issuance
Superior comprehension and articulation skills
Ability to prioritize and organize tasks, work within stiff timelines
Eye for detail and innovative mindset
Basic knowledge of MS Office
Willingness to learn and adapt to changes

What makes you stand out:

Insurance certification from The Institutes, USA
Post-Graduation/Certificate Courses in Insurance
Any prior experience on any insurance process

While the above are basic requirements mentioned, the role may not be limited to only these listed.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Seniority level