Senior Analyst - GBS Commercial

AB InBev GCC India; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

AB InBev GCC India is seeking a Senior Analyst – GBS Commercial in Bangalore ( onsite ). You will support Global CX processes focusing on NPS survey campaigns, driving data-driven decisions by analyzing feedback across 30+ countries and collaborating with cross-functional teams to enhance the customer journey.

The role requires 1–2 years in CX research or survey analytics, strong Power BI and Excel skills, and familiarity with VOC tools.

Qualifications

• Bachelor’s in engineering/CS or related field; business analytics preferred.
• 1–2 years in business analysis, CX research, or survey analytics (CPG/retail preferred).
• Proficiency in Excel, Power BI, visualization tools and querying languages (SQL, Python).

Responsibilities

• Lead quarterly NPS survey kick-off across 30+ countries with alignment on prerequisites, timelines, and structure.
• Clean and validate data from active customer bases ensuring compliance with sampling frameworks.
• Create dashboards/reports (Power BI) to visualize CX metrics for stakeholders.

Skills

Power BI

Excel

SQL

Python

Data Visualization

Education

Bachelor's in Computer Science

Master’s in Business Analytics

Job description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. Thecentreleveragesthe power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big?

We Need You.

Job Description

Job Title: Senior Analyst – GBS Commercial

Location: Bangalore(Onsite)

Reporting to: Manager – GCX & Insights

PURPOSE OF ROLE

We are seeking a detail-oriented Business Analyst to support our Global CX Process , focusing onNPS (Net Promoter Score) surveycampaigns across 30+ countries. This role will drive data-driven decision-making byanalyzingcustomer feedback,optimizingsurvey frameworks, and collaborating with cross-functional teams to enhance the end-to-end customer journey.

KEY TASKS AND ACCOUNTABILITIES

_1._ Survey Campaign Management

• Lead the quarterly NPS surveykick-off, ensuring countries are aligned on prerequisites, timelines, and survey structure.

• Clean andvalidatedata from active customer bases, ensuring compliance with global sampling frameworks.

• Monitor survey launches and response rates, ensuring statistical significance and data quality.

_2._ Data Analysis & Reporting

• Generate and publish NPS results and simulations for countries and business units,identifyingtrends in customer sentiment.

• Develop actionable insights from VOC (Voice of Customer) data to highlight pain points (e.g., delivery issues, pricing feedback).

• Create dashboards/reports (usingPower BI) to visualize CX metrics for stakeholders.

_3._ Stakeholder Collaboration

• Conduct tactical and quarterly reviews with country teams to discuss results and align on planned actions.

• Partner with Market Managers, Sales, and Customer Service to translate insights into operational improvements.

_4._ Process Optimization

• Refine sampling methodologies and survey frameworks to increase response rates and data accuracy.

• Automate data collection/reporting workflows where possible.

QUALIFICATIONS, EXPERIENCE, SKILLS

Education:

• Bachelorsof engineering (Computer science)/Master’s in BusinessAnalytics, Marketing, Data Science, Economics, or related field.

Experience:

• 1-2years in business analysis, CX research, or survey analytics (CPG/retail preferred).

Technical/Functional Skills:

• Proficiencyin Excel,Power BI, Visualizationtoolsand Querying languages (e.g., SQL, Python).
• Familiarity with NPS frameworks and VOC tools (Qualtrics, Medallia).

Mandatory Skills:

• MicrosoftOffice(Excel, Presentation)Skills–Intermediate
• Data Visualization (Power BI/Tableau) - Intermediate
• Stakeholder Communication –Intermediate
• Analysis and Insights -Bbeginner

Preferred(Good to have)Skills:

• Experience working with global teams
• SQL, Python any Quering languages

Andabove all ofthis, an undying love for beer!

We dream big to createafuture with more cheers