Senior Analyst – GBS Commercial

AB InBev GCC India; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

AB InBev GCC India is seeking a detail-oriented Senior Analyst – GBS Commercial to support Global CX processes focusing on NPS survey campaigns across 30+ countries. You will drive data-driven decisions by analyzing customer feedback, refining survey frameworks, and collaborating with cross-functional teams to enhance the customer journey.

Responsibilities include leading survey kick-offs, data validation, tracking response rates, and delivering actionable insights through Power BI dashboards to

Qualifications

• 1-2 years in business analysis, CX research, or survey analytics (CPG/retail preferred).
• Proficiency in Excel, Power BI, Visualization tools and Querying languages (SQL, Python).
• Familiarity with NPS frameworks and VOC tools (Qualtrics, Medallia).

Responsibilities

• Lead quarterly NPS survey kick-offs across 30+ countries, aligning prerequisites and structure.
• Generate and publish NPS results and simulations for countries and business units.
• Create dashboards/reports (Power BI) to visualize CX metrics for stakeholders.
• Partner with Market Managers, Sales and Customer Service to translate insights into improvements.
• Refine sampling methodologies and automate data collection/reporting workflows.

Skills

Excel

Power BI

Visualization tools

SQL

Python

NPS frameworks

VOC tools

MS Office

Stakeholder communication

Analysis and insights

Education

Bachelors in Computer Engineering

Masters in Business Analytics/Data Science/Marketing/Economics

Tools

Qualtrics

Medallia

Job description

Job Description

Job Title: Senior Analyst – GBS Commercial

Reporting to: Manager - GCX & Insights

PURPOSE OF ROLE

We are seeking a detail-oriented Business Analyst to support our Global CX Process, focusing on NPS (Net Promoter Score) survey campaigns across 30+ countries. This role will drive data-driven decision-making by analyzing customer feedback, optimizing survey frameworks, and collaborating with cross-functional teams to enhance the end-to-end customer journey.

KEY TASKS AND ACCOUNTABILITIES

Survey Campaign Management

• Lead the quarterly NPS survey kick-off, ensuring countries are aligned on prerequisites, timelines, and survey structure.
• Clean and validate data from active customer bases, ensuring compliance with global sampling frameworks.
• Monitor survey launches and response rates, ensuring statistical significance and data quality.

Data Analysis & Reporting

• Generate and publish NPS results and simulations for countries and business units, identifying trends in customer sentiment.
• Develop actionable insights from VOC (Voice of Customer) data to highlight pain points (e.g., delivery issues, pricing feedback).
• Create dashboards/reports (using Power BI) to visualize CX metrics for stakeholders.

Stakeholder Collaboration

• Conduct tactical and quarterly reviews with country teams to discuss results and align on planned actions.
• Partner with Market Managers, Sales, and Customer Service to translate insights into operational improvements.

Process Optimization

• Refine sampling methodologies and survey frameworks to increase response rates and data accuracy.
• Automate data collection/reporting workflows where possible.

QUALIFICATIONS, EXPERIENCE, SKILLS

Education:

• Bachelors of engineering (Computer science) /Master's in Business Analytics, Marketing, Data Science, Economics, or related field.

Experience:

• 1-2 years in business analysis, CX research, or survey analytics (CPG/retail preferred).

Technical/Functional Skills:

• Proficiency in Excel, Power BI, Visualization tools and Querying languages (e.g., SQL, Python).
• Familiarity with NPS frameworks and VOC tools (Qualtrics, Medallia).

Mandatory Skills:

• Microsoft Office (Excel, Presentation) Skills - Intermediate
• Stakeholder Communication - Intermediate
• Analysis and Insights - Bbeginner

Preferred (Good to have) Skills:

• Experience working with global teams
• SQL, Python any Quering languages

And above all of this, an undying love for beer!

We dream big to create a future with more cheers.