Senior Analyst -Fullfilment

Sakon; Pune District; Hybrid; INR 300,000 - 540,000; Full time

Benefits offered by this job

Healthcare stipend

Professional development

Job summary

Sakon in Pune, India is seeking an order management professional to interact with global telecom vendors to buy, terminate, move and change telecom products and services. You will place orders with vendors and drive them to completion.

You will gather tracking numbers and device details, coordinate with customers, partners and vendors to resolve issues, validate prices, maintain documentation, and keep telecom inventory updated while meeting ETAs and SLAs.

Qualifications

• Experience in telecom order management or procurement is desirable.
• Ability to interact with multiple stakeholders across teams.
• Strong attention to detail for price validation and contract docs.

Responsibilities

• Interact with global telecom vendors to buy, terminate, move and change telecom products and services.
• Place orders with vendors and pursue through to completion.
• Gather tracking numbers and device details from vendors.
• Coordinate with Customers, Partners and Vendors to resolve technical issues.
• Validate prices and resolve discrepancies with vendors.
• Maintain vendor order forms, communication logs and contract/quote docs.
• Update telecom inventory system for add, terminate and change orders.
• Meet ETAs and SLAs defined in the statement of work.
• Interact with India and US teams to resolve ordering questions.
• Update day-to-day trackers in Excel and manage work queues.

Skills

Vendor coordination

Order processing

Price validation

Documentation management

Data tracking & logging

Job description

Role Overview/Your Impact

• Interact with global telecom vendors on daily basis to buy, terminate, move and change telecom products and services.
• Responsible to place an order with vendors and pursue through completion.
• Gather critical order related information from vendors such as tracking number, device details etc.
• Responsible to co-ordinate with Customers, Partners and Vendors to resolve technical issues.
• Responsible for price validation of orders and resolving with vendors in case of discrepancies.
• Maintain vendor order forms, communication log and contract/quote docs for future reference, maintaining and login setup for customers.
• Responsible to update a system of record (telecom inventory) for add, terminate and change orders.
• Responsible to meet ETAs and SLA's defined in statement of work.
• Responsible for Clients assigned to interact with the Vendor for Plan Changes/ Disputes.
• Responsible for Clients assigned to work in the desired environment for ordering Mobile Devices, Upgrading, Terminating Mobile Devices.
• Interacting with India team Analysts/ US team to resolve any ordering related questions arising from Vendor.
• Updating day to day trackers in excel & work queue management.