Senior Analyst - English, Mandarin, Microsoft Windows

C3i Services &Technologies (Dalian) Co., Ltd; Yerrampalli; On-site; INR 2,131,000 - 3,409,000; Full time

Job summary

C3i Services &Technologies (Dalian) Co., Ltd is seeking a Senior Analyst fluent in English and Mandarin with Windows expertise to join the Help Desk team. The role focuses on service desk support and L1 troubleshooting in Mandarin, servicing Amcor Group clients from Dalian, China.

Primary duties include handling inquiries via calls, chats and email, with familiarity in MS Office and ServiceNow. This position is based in China and targets the Non SOT project category.

Qualifications

• Handle L1 level troubleshooting.
• Connect with customers via calls, chats, and mail.

Responsibilities

• Resource should be able to handle L1 level troubleshooting, Connect with in calls chats and mail

Tools

ServiceNow

MS Office

Email

Job description

Career Opportunities: Senior Analyst - English, Mandarin, Microsoft Windows (183467)

Requisition ID183467-Posted10/22/2026

Key Responsibilities

Resource should be able to handle L1 level troubleshooting, Connect with in calls chats and mail

Skill Requirements

Mails, Service Now, MS office, application

Other Requirements

Customer Code : 115362

Customer Name : Amcor Group GmbH

Billing Type : billable

Requisition Type : New Position

Fresher Type :

Resource SAP ID : 0

Customer Interview (Y/N) : no

Project Category : Non SOT

Project Code : C330498

Band : E1

Sub Band : E1.2

PSA(Location) : Dalian

Country : China

Work Area : Support & Operations (DFS)

Demand Unit : Senior Analyst - English, Mandarin, Microsoft Windows

Designation : Senior Analyst-Help Desk

No. Of Positions : 1

PA : Infra

Skill : NA

Job Role : Senior Analyst - English, Mandarin, Microsoft Windows

Job Summary : Service desk Support in Mandrin Language

Job Responsibilities : Resource should be able to handle L1 level troubleshooting, Connect with in calls chats and mail

Skill Requirement : Mails, Service Now, MS office, application

Other Requirement : Service desk Support in Mandrin Language

Key Sourcing Information : NA