Senior Analyst, Cyber Service Delivery Governance

LSEG; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Well-being initiatives

Job summary

A leading global financial services provider is seeking a Senior Analyst in Cyber Service Delivery Governance. This role involves monitoring service delivery metrics, creating KPI reports, and supporting governance processes. Candidates should have expertise in cyber security frameworks and strong communication skills. The position requires a degree in Cyber Security or related fields and comes with tailored benefits, including healthcare and retirement planning.

Qualifications

• Proficiency in best-practice control frameworks like NIST, COBIT, ISO27001.
• ITIL certification preferred for service management.
• Experience with enterprise solutions in applications, infrastructure, networks, cloud.

Responsibilities

• Monitor cyber security service delivery to meet standards and SLA targets.
• Create and maintain KPI reports for decision-making.
• Liaise with internal clients and technical teams for service delivery.

Skills

NIST, COBIT, ISO27001

Cyber/technology service management principles

Management and operational reporting

Strong PowerPoint presentation skills

Critical thinking and problem-solving

Influencing skills

Education

Degree or master's in Cyber Security, Information Security or IT Management

Job description

Senior Analyst, Cyber Service Delivery Governance

LSEG invites candidates to join as a Senior Analyst, focusing on the delivery and governance of cyber security services.

Main responsibilities

• Monitoring Service Delivery: Ensure cyber security services meet agreed standards and SLA targets; track performance metrics and propose improvement plans.
• Performance Reporting: Create and maintain KPI reports and meeting minutes to inform decisions and drive continuous improvement.
• Stakeholder Communication: Liaise between internal clients, technical teams and cyber security service teams; prepare activity packs and resolve action items.
• Cyber Service Catalogue support: Assist leadership in developing and maintaining the service catalogue, reporting, and transition processes.
• Process Improvement: Analyse workflows, recommend efficiency gains, validate metrics, and support standard reviews.

Required technical / job functional knowledge

• Proficiency in industry best‑practice control frameworks: NIST, COBIT, ISO27001.
• Strong understanding of cyber/technology service management principles and policies; ITIL certification preferred.
• Experience with large‑scale enterprise solutions: applications, infrastructure, networks, cloud.
• Recognised cyber security qualification (desirable) and degree or master’s in Cyber Security, Information Security or IT Management.
• Familiarity with risk frameworks for assessment and mitigation.
• Excellent management and operational reporting skills; ability to create compelling PowerPoint presentations.

Personal skills and capabilities

• Clear, concise written and verbal communication.
• Critical thinking and problem‑solving; objective analysis of poorly defined problems.
• Understanding of financial institutions and underlying business processes.
• Strong partnership and influence skills.

Benefits and support

LSEG offers tailored benefits including healthcare, retirement planning, paid volunteering days and well‑being initiatives.

Equal opportunity employer

LSEG is proud to be an equal opportunities employer. We do not discriminate on any protected basis and accommodate religious, mental health or physical disability needs.

Seniority level: Mid‑Senior level.

Employment type: Full‑time.

Job function: Information Technology.