Manager, CRM Service Excellence

LSEG; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

A leading financial markets infrastructure provider in Hyderabad is seeking a Manager, CRM Service Excellence to lead software development projects. This role involves ensuring high-quality service delivery and mentoring team members in programming best practices. The ideal candidate should have a degree in Computer Science and significant development experience. The position offers excellent benefits including healthcare and retirement planning.

Qualifications

• Significant experience in software development in one or more programming languages.
• Degree in Computer Science, Software Engineering or Electronics / Electrical Engineering.

Responsibilities

• Leads software projects' priorities, deadlines, and outcomes.
• Improves availability, scalability, latency, and efficiency of services.
• Provides mentorship and training to team members.

Skills

Software development

Project leadership

Site reliability

Programming languages

System architecture

Education

Degree in Computer Science or related

Job description

Overview

Manager, CRM Service Excellence role at LSEG. Applies business requirements and knowledge of software development lifecycles to design and produce complex software products or customer solutions aligned to the strategy of Group Technology.

Role Responsibilities & Key Accountabilities

• Leads projects priorities, deadlines, and outcomes.
• Utilises deep knowledge of site reliability, software engineering, programming languages, tooling, frameworks, infrastructure and systems for each task.
• Leads designs of software components, systems, and features to improve the availability, scalability, latency, and efficiency of LSEG’s services.
• Leads sustainable incident response and production improvements for LSEG.
• Provides mentorship and advice to other team members on availability and performance of critical services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions.
• Mentors and trains other team members on design techniques and coding standards, and cultivates innovation and collaboration.
• Writes and reviews highly optimised and accurate code for LSEG products and solutions and provides feedback and suggested improvements to team members.
• Partners with architects to decompose a solution for technology systems and products.
• Act as a domain expert and develop knowledge across domains to understand linkages and dependencies.
• Proactively builds and applies relevant domain knowledge related to workflows, data pipelines, business policies, configurations and constraints.
• Supports essential processes while ensuring high quality standards are met.

Qualifications & Experience

• Degree in Computer Science, Software Engineering or Electronics / Electrical Engineering, or equivalent.
• Significant experience in software development in one or more programming languages.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting and Financial Services

Benefits & Equal Opportunity

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are an equal opportunities employer and comply with applicable law to accommodate applicants and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About LSEG

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values are Integrity, Partnership, Excellence and Change, guiding our decisions and actions. We strive to re-engineer the financial ecosystem to support sustainable economic growth and the transition to net zero, while creating inclusive opportunities.