Senior Analyst - Branch Support

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Gallagher in India is hiring a Senior Process Associate (SPA) – Cash Application to ensure accurate and timely posting of customer payments across multiple channels. You will work in a high-volume environment with strong controls and collaboration with AR teams and internal stakeholders.

The role requires 3+ years in AR cash application, solid MS Office skills, and a proactive mindset for process improvements and onboarding new teammates.

Qualifications

• Bachelor’s degree in Commerce, Finance, Accounting, or related field.
• 3+ years of experience in AR – Cash Application in a shared services environment.
• Strong understanding of O2C/AR processes.
• Proficiency in MS Office.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage high-volume transactions with accuracy.
• Proficient in handling calls and escalations with On-shore and Branches.
• Flexible to work in shifts if required.

Responsibilities

• Process and post customer payments (ACH, wire transfers, checks, credit cards) in ERP systems.
• Accurately apply payments to customer invoices based on remittance details.
• Research and resolve unapplied/unidentified cash on a timely basis.
• Maintain and monitor customer account reconciliations.
• Review remittance advice from multiple sources (emails, portals, bank statements).
• Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies.
• Support daily/weekly/monthly cash application reporting as required.
• Ensure adherence to internal controls (SOX, audit compliance).
• Assist in month-end closing activities including reconciliations and variance explanations.
• Identify process gaps and propose enhancements for accuracy and efficiency.
• Participate in process standardization and automation initiatives.
• Support onboarding and training of new team members if require.

Skills

AR Cash Application

O2C/AR processes

Analytical skills

Communication skills

MS Office

Education

Bachelor’s degree in Commerce, Finance, Accounting, or related field

Tools

MS Office

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Senior Process Associate (SPA) – Cash Application is responsible for ensuring accurate and timely application of customer payments across various payment channels. The role requires strong analytical skills, customer focus, and the ability to work with high volumes while maintaining accuracy and compliance with internal controls.

How you'll make an impact

Responsibilities:

Cash Posting & Allocation

• Process and post customer payments (ACH, wire transfers, checks, credit cards) in ERP systems
• Accurately apply payments to customer invoices based on remittance details
• Research and resolve unapplied/unidentified cash on a timely basis
• Maintain and monitor customer account reconciliations

Remittance & Query Management

• Review remittance advice from multiple sources (emails, portals, bank statements)
• Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies

Reporting & Compliance

• Support daily/weekly/monthly cash application reporting as required
• Ensure adherence to internal controls (SOX, audit compliance)
• Assist in month-end closing activities including reconciliations and variance explanations

Process Improvement

• Identify process gaps and propose enhancements for accuracy and efficiency
• Participate in process standardization and automation initiatives
• Support onboarding and training of new team members if require

Key Competencies

• Attention to detail
• Customer service orientation
• Time management
• Team collaboration
• Process discipline
• Adaptability

About you

Qualifications:

• Bachelor’s degree in Commerce, Finance, Accounting, or related field
• 3+ years of experience in AR – Cash Application in a shared services environment
• Strong understanding of O2C/AR processes
• Proficiency in MS Office
• Strong analytical, problem-solving, and communication skills
• Ability to manage high-volume transactions with accuracy
• Proficient in handling calls and escalations with On-shore and Branches
• Flexible to work in shifts if required

Preferred Qualifications

• Experience working with banking portals and lockbox systems.
• Exposure to global customers
• Knowledge of SLA/KPI-driven environments.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)