Senior Analyst

Arthur J. Gallagher & Co. (AJG); Mumbai; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher in India seeks a client servicing professional to support a designated book of business. You will coordinate with Account Managers, Producers, and Brokers, handling marketing, claims, renewals, and administration to assist clients with complex needs.

The role requires 3+ years in related experience and a solid understanding of insurance brokerage and customer service processes. This on-site position in Mumbai offers growth and collaboration.

Qualifications

• High School Diploma/GED with 3+ years of related experience.
• Understanding of the insurance brokerage business and customer service processes.

Responsibilities

• Coordinates activities with Account Managers, Account Executives, Producers, Brokers servicing designated book of business.
• Resolves complex customer service problems requiring research with carriers or agents.
• Responds to client questions and logs conversations.
• Markets new and renewal accounts according to procedures.
• Assists with research and preparation for client presentations.
• Develops new lines of business with current clients and informs clients of pertinent legal issues.
• Prepares renewals according to procedures manual.
• Supervises and conducts enrollment meetings and implementation procedures.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma/GED

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales. Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts. Independently provides support to assigned group of clients.

• Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents.
• Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff.
• Responds to client questions and maintains a log of conversations.
• Markets new and renewal accounts according to company procedures.
• Assists with research and preparation for client presentations.
• Develops new lines of business with current clients and informs clients of pertinent legal issues.
• Prepares renewals according to procedures manual.
• Supervises and conducts enrollment meetings and implementation procedures.

About you

Qualifications:

• High School Diploma/GED and 3+ years of related experience.

Preferred:

• Appropriate license

Behaviors:

• Understanding of the insurance brokerage business and customer service processes/tasks

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)