Senior Analyst

Firstsource; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

Firstsource is seeking a Broker Service Officer / Credit Analyst for its Australian Mortgage Department. The role requires strong customer service, detail orientation, and the ability to manage multiple priorities with minimal supervision.

The candidate should have 2+ years of Australian mortgage broking or AU loan processing experience and be familiar with CRMs such as MyCRM, Infynity, Mercury Nexus, Flex, SalesTrekker, and task management tools like Monday.com, Trello, Airtable.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 2+ years' experience in Australian mortgage broking / AU loan processing.
• Experience with aggregator CRMs such as MyCRM, Infynity, Mercury Nexus, Flex, SalesTrekker.
• Familiarity with task/project management tools (Monday.com, Trello, Airtable, etc.)

Skills

Customer service

Deadline-driven

Problem solving

Independent work

Attention to detail

Education

Bachelor's degree

Tools

MyCRM

Infynity

Mercury Nexus

Flex

SalesTrekker

Monday.com

Trello

Airtable

Job description

About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India.

Role: Broker Service Officer / Credit Analyst – Australian Mortgage Department: Australian Mortgage Key Skills & Competencies:

• Strong customer service skills with a professional approach
• Proactive, self-driven, and able to meet deadlines
• Strong problem-solving skills with the ability to work independently
• Ability to work autonomously with minimal supervision
• High attention to detail while reviewing documents, ensuring accuracy and compliance
• Well-organized with the ability to manage multiple priorities Mandatory Requirements:
• Bachelor's degree in a relevant field
• Minimum 2+ years' experience in Australian mortgage broking / AU loan processing
• Experience with aggregator CRMs such as MyCRM, Infynity, Mercury Nexus, Flex, SalesTrekker
• Familiarity with task/project management tools (Monday.com, Trello, Airtable, etc.) Important Note: Firstsource follows a fair, transparent, and merit-based hiring process. We do not charge candidates at any stage. Vendors are requested to ensure candidates are informed accordingly and that profiles shared meet the above criteria. Please align sourcing accordingly and share suitable profiles.