Loan Broker Administrator- Australian Process

Accounts NextGen; Dadri; On-site; INR 3,519,061 - 4,692,082; Full time

Job summary

A financial services provider seeks an experienced Loan Broker Administrator to manage loan applications in the Australian mortgage industry. The ideal candidate has 1-2 years of experience in loan administration, strong knowledge of lending processes, and excellent communication skills. Responsibilities include managing client files, ensuring compliance, and providing exceptional client service.

Qualifications

• Minimum 1–2 years’ experience in mortgage/loan administration in the Australian market.
• Strong understanding of loan types such as home loans and commercial loans.
• Proficient with Microsoft Office Suite and digital documentation.

Responsibilities

• Manage end-to-end administration of loan applications across multiple lenders.
• Collect and verify client documentation.
• Communicate updates and maintain client relations.

Skills

Australian lending processes

Communication skills

Attention to detail

Problem-solving skills

Education

Certificate IV in Finance and Mortgage Broking

Tools

Broker CRM software

Job description

Overview

Loan Broker Administrator - Australian Process. We are looking for an experienced Loan Broker Administrator with solid knowledge of the Australian lending and mortgage industry. The successful candidate will support brokers in processing loan applications, managing client files, ensuring compliance with Australian Credit Licence (ACL) regulations, and providing exceptional client service.

Key Responsibilities

• Manage end-to-end administration of loan applications across multiple Australian lenders.
• Collect, review, and verify client documentation (income statements, payslips, ID, property details).
• Accurately enter and maintain loan applications in broker CRM systems (Mercury, MyCRM, Podium, or equivalent).
• Liaise with Australian banks, lenders, solicitors, and clients to track application progress.
• Ensure compliance with NCCP Act, ASIC, and industry standards.
• Prepare loan comparisons, preliminary assessments, and compliance documents for broker sign-off.
• Provide regular updates and clear communication to clients throughout the loan process.
• Assist with loan settlement coordination and post-settlement follow-ups.
• Maintain accurate records and audit-ready documentation.
• Support general office administration and broker scheduling.

Qualifications

• Mandatory: Minimum 1–2 years’ experience in mortgage/loan administration in the Australian market.
• Strong understanding of Australian lending processes, loan types (home loans, personal, commercial, asset finance), and compliance.
• Proficiency in broker CRM software and lender portals.
• Excellent communication and relationship management skills.
• Strong attention to detail and ability to work to deadlines.
• Proficient with Microsoft Office Suite and digital documentation.
• Certificate IV in Finance and Mortgage Broking (preferred but not essential).

Preferred Attributes

• Previous experience working with a finance brokerage or aggregator in Australia.
• Strong client service focus and ability to build rapport quickly.
• Problem-solving skills and ability to manage multiple loan files simultaneously.
• Proactive, organised, and a team player.