Senior AI Engineer

IHG Hotels & Resorts; Gurugram District; Hybrid; INR 2,000,000 - 4,000,000; Full time

Benefits offered by this job

Room discounts

Recharge days

Volunteer days

Wellbeing program

Job summary

IHG Hotels & Resorts is seeking a seasoned AI/ML engineer to design, build, test, and deploy scalable models and services. You will own features from concept through production and ongoing maintenance, contribute to architectural decisions, and mentor junior engineers.

The role emphasizes ML/DL, NLP, and cloud-based MLOps within a collaborative AGILE environment. We value strong coding standards, security, and continuous improvement, with a hybrid work model across global teams and opportunities

Qualifications

• Bachelor's in a relevant field or equivalent experience.
• Typically 6+ years of software engineering experience with ML deployment.
• Proven experience building and deploying ML models in production.
• Strong understanding of SDLC, CI/CD, monitoring.
• Experience with large datasets and data pipelines.
• Ability to work in a collaborative, Agile team.

Responsibilities

• Design, build, test, and deploy robust AI/ML models and applications.
• Take ownership of features from concept to production and maintenance.
• Contribute to architectural design ensuring performance, security, and scalability.
• Mentor junior engineers and lead code reviews.
• Adopt AI-driven tools to improve productivity and workflows.
• Maintain up-to-date diagrams and documentation and adhere to Agile processes.

Skills

AI/ML design

Python

Cloud experience

MLOps

Testing & CI/CD

Large Language Models

NLP

Data pipelines

Education

Bachelor's degree

Tools

Docker

Kubernetes

MLflow

TensorFlow

PyTorch

Spark

Job description

• Design, build, test, and deploy robust and scalable AI/ML models and applications. Take ownership of features from initial concept through to production and ongoing maintenance.
• Contribute to the technical and architectural design of new AI systems and services, ensuring they meet standards for performance, security, and scalability.
• Implement state-of-the-art machine learning and deep learning models. Fine-tune and optimize models for specific business use cases, focusing on accuracy and efficiency.
• Analyze complex business requirements and translate them into well-architected, practical, and effective AI solutions.
• Uphold high standards for code quality, testing, and documentation. Champion software engineering best practices within the team. Deliver code that is secure, reliable and supportable.
• Provide technical guidance and mentorship to junior engineers, assisting with code reviews and sharing knowledge to elevate the team's overall capabilities.
• Demonstrate a strong curiosity for leveraging AI to improve personal and team productivity. Actively find and implement AI-powered tools and workflows to make your own role and development processes more efficient. Effectively use AI code assistants to deliver code.
• Ensure application diagrams and documentation stay current and relevant.
• Adherence to agile development methodologies.

• Design, build, test, and deploy robust and scalable AI/ML models and applications. Take ownership of features from initial concept through to production and ongoing maintenance.
• Contribute to the technical and architectural design of new AI systems and services, ensuring they meet standards for performance, security, and scalability.
• Implement state-of-the-art machine learning and deep learning models. Fine-tune and optimize models for specific business use cases, focusing on accuracy and efficiency.
• Analyze complex business requirements and translate them into well-architected, practical, and effective AI solutions.
• Uphold high standards for code quality, testing, and documentation. Champion software engineering best practices within the team. Deliver code that is secure, reliable and supportable.
• Provide technical guidance and mentorship to junior engineers, assisting with code reviews and sharing knowledge to elevate the team's overall capabilities.
• Demonstrate a strong curiosity for leveraging AI to improve personal and team productivity. Actively find and implement AI-powered tools and workflows to make your own role and development processes more efficient. Effectively use AI code assistants to deliver code.
• Ensure application diagrams and documentation stay current and relevant.
• Adherence to agile development methodologies.

Key Accountabilities

• Collaboration with corporate technology teams on architectural designs.
• Partner with product teams to assist in roadmap initiatives and sequences.
• Participation in Agile ceremonies.

Education

• Bachelor’s in a relevant field of work or an equivalent combination of education and work-related experience.

Experience

• Typically, a minimum of 6+ years of software engineering experience, progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
• Proven professional experience building and deploying software in a production environment.
• Demonstrated experience in developing and deploying machine learning models or agentic applications.
• Strong understanding of the full software development lifecycle, including testing, CI/CD, and monitoring.
• Experience working with large datasets and complex data pipelines.
• Ability to work effectively in a collaborative, agile team environment.
• Experience working with a set of geographically dispersed team and bringing a holistic view of development projects.
• An innate curiosity and a portfolio or history that demonstrates a commitment to continually learning new technologies as they evolve.

Technical Skill & Knowledge

• Deep understanding of modern AI concepts, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and agentic workflows.
• Proficiency in Python and extensive experience with its scientific computing and ML/DL libraries (e.g., NumPy, Pandas, Scikit-learn, TensorFlow, PyTorch).
• Strong theoretical and practical understanding of machine learning, deep learning, and natural language processing (NLP).
• Hands-on experience with at least one major cloud provider (GCP, AWS, Azure) and their associated AI/ML services.
• Familiarity with MLOps principles and tools for model versioning, deployment, and monitoring (e.g., Docker, Kubernetes, MLflow).
• Experience with both SQL and NoSQL databases, and proficiency with data processing technologies like Spark is a plus.
• Solid understanding of microservices architecture, API design (e.g., REST, gRPC), and containerization technologies (e.g., Docker, Kubernetes).
• Strong analytical and problem-solving skills
• Ability to display effective verbal and written communication skills when explaining complex technical issues to a variety of technical audiences, including clients, vendors, senior management and staff.
• Direct experience with a major generative AI platform (e.g., Google Gemini, OpenAI).

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.