Senior Admissions Counsellor

upGrad Study Abroad; Surat; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

upGrad Study Abroad in Surat, Gujarat, seeks a proven sales leader to build and manage a direct-to-consumer admissions counselling team. You will guide 5-7 counsellors, drive enrolment and revenue targets, and own the complete sales cycle from lead to close.

You excel in data-driven sales processes, coach managers, monitor pipeline quality, and reduce attrition by nurturing talent. Exceptional English communication and stakeholder relations are essential.

Qualifications

• 3+ years of sales experience in a B2C environment, with preference for education sales.
• Experience leading 5–7 admissions counsellors or similar teams.
• Strong English communication, both written and verbal, and stakeholder management.

Responsibilities

• Lead a team of 5-7 Admissions Counsellors.
• Provide strategic leadership to achieve enrolment, revenue and collection targets.
• Own the complete sales cycle for leads assigned to your team: calls, demos, closing, and post-sale relationship management.
• Monitor the sales pipeline and ensure quality of the funnel.
• Coach team managers on learner profiling, program knowledge, and closure techniques.
• Manage attrition by nurturing sales talent and setting performance standards.
• Highlight the uniqueness of upGrad's online learning model.

Skills

English communication

Leadership

B2C sales

Inside sales experience

Job description

You are a proven Sales leader with hands-on experience in setting up and managing direct to consumer consultative sale team You have managed a team of Inside Sales executives and are looking to take your next career step in a very fast paced, demanding market. You are comfortable working with high ticket size products which require focused nurturing over a period of time and yet can build urgency for the end consumer to decide fast. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team. You are an extremely Data driven individual with an experience of building and scaling up Sales processes.

What will you be doing

• Leading a team of 5-7 Admissions Counsellors
• Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
• Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
• Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
• Controlling the attrition of team by managing and nurturing sales talent
• Setting up team’s performance standards using key Input and Output metrics and monitor the team’s overall performance against the set goals
• Establishing the uniqueness and effectiveness of upGrad’s model of online learning

What we are looking for?

• Individual with outstanding English communication (written and verbal) and interpersonal skills
• 3+yearsofexperience in sales inB2C ideally. Education sales experience preferred but not essential.
• Experience of handling Inside Sales team will be an advantage
• Solution oriented with effective problem solving skills
• Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
• Individuals with ability to approach any situation with patience and very strong empathy
• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets