Senior Administrator - MS Windows 2000

HCL Technologies Limited; Madurai District; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited in India invites a Sr. Administrator in Support & Operations to lead advanced technical support, troubleshoot complex incidents, and perform root cause analysis to prevent recurrences.

The role emphasizes knowledge sharing, coaching analysts on Windows practices, ensuring SLA-compliant resolutions and maintaining a secure operational posture.

Qualifications

• Advanced proficiency in Ms Windows 2000 administration.
• Strong troubleshooting and root cause analysis skills.
• Experience in incident management and resolution.
• Familiarity with knowledge management practices.
• Excellent communication and collaboration skills.

Responsibilities

• Adhere to quality standards, regulatory requirements, and company policies while providing Ms Windows 2000 administrative support.
• Resolve complex incidents escalated by analysts by performing thorough root cause analysis and implementing effective solutions for technical and security issues.
• Contribute to knowledge management by updating the knowledge base, training new team members, and coaching analysts on Windows 2000 best practices.
• Address and resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams to ensure seamless operations and a strong security posture.
• Foster a positive customer experience by achieving first call resolution, minimizing rejected resolutions and reopened cases, and proactively mitigating security threats.

Skills

Windows 2000 Administration

Troubleshooting

Incident Management

Root Cause Analysis

Communication & Collaboration

Job description

The Sr. Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and ensuring operational excellence. This position is crucial for troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction and security.

Key Responsibilities

• 1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Ms Windows 2000 Administrative Support.
• 2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.
• 3. Contribute To Knowledge Management By Updating The Knowledge Base, Training New Team Members, And Coaching Analysts On Ms Windows 2000 Best Practices.
• 4. Address And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Strong Security Posture.
• 5. Foster A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

• 1. Advanced Proficiency In Ms Windows 2000 Administration
• 2. Strong Troubleshooting And Root Cause Analysis Skills
• 3. Experience In Incident Management And Resolution
• 4. Familiarity With Knowledge Management Practices
• 5. Excellent Communication And Collaboration Skills

Other Requirements

• 1. Optional Certifications: Microsoft Certified: Windows Server Fundamentals, Itil Foundation Certificatio

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.