Senior Administrator - Microsoft 365 Administration

HCL Technologies Limited; Lucknow; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HCLTech in Lucknow, India, seeks a Senior Administrator - Microsoft 365 Administration to lead advanced support and operations for Office 365 environments. The role emphasizes troubleshooting, root cause analysis, and proactive improvements to enhance customer satisfaction and security posture.

The candidate will collaborate with cross-functional teams, manage knowledge resources, and coach analysts to improve performance while ensuring quality and regulatory compliance.

Qualifications

• Experience managing Microsoft 365/O365 environments.
• Strong troubleshooting skills for complex O365 issues.
• Proficient in root cause analysis and implementing fixes.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Deliver advanced technical support for O365 administration and troubleshoot incidents.
• Collaborate with support teams to resolve escalated tickets within SLAs and maintain security posture.
• Update and manage the knowledge base; train new team members and coach analysts.
• Monitor customer satisfaction metrics and drive first call resolution.
• Ensure adherence to quality standards and regulatory requirements.

Skills

O365 administration

Troubleshooting

Root cause analysis

Communication

Security best practices

Education

Microsoft Certified: Security, Compliance, And Identity Fundamentals

Microsoft 365 Certified: Enterprise Administrator Expert

Tools

O365 admin tools

Knowledge management systems

Job description

Senior Administrator - Microsoft 365 Administration Senior Administrator - Microsoft 365 Administration India Job Description Senior Administrator - Microsoft 365 Administration Lucknow, Uttar Pradesh

Job Summary

The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments. This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational environment.

Key Responsibilities

• Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
• Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
• Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance.
• Monitor And Improve Customer Satisfaction Metrics Through First Call Resolution Initiatives, Minimizing Case Reopens And Rejected Resolutions While Addressing Potential Security Threats.
• Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement.

Skill Requirements

• In-Depth Knowledge Of O365 Administration And Its Services.
• Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments.
• Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions.
• Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams.
• Solid Understanding Of Security Best Practices Related To O365.

Other Requirements

• Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable).
• Microsoft 365 Certified: Enterprise Administrator Expert (Optional But Valuable).

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September2026totaled $14.8billion.