Senior Administrator - MS System Center Configuration Manager (SCCM)

HCL Technologies Limited; Gautam Buddha Nagar; Vor Ort; INR 1.800.000 - 2.800.000; Vollzeit

Zusammenfassung

HCLTech in Gautam Buddha Nagar, Uttar Pradesh is seeking a Senior SCCM Administrator to provide advanced technical support, manage the System Center Configuration Manager, and ensure a robust security posture across the environment.

The role involves troubleshooting incidents, performing root cause analysis, mentoring analysts, and collaborating with cross-functional teams to meet SLAs and drive customer satisfaction.

Qualifikationen

• Must have strong SCCM administration and system configuration skills.
• Experience in root cause analysis and incident resolution.
• Excellent communication skills for training and support.
• Familiarity with ITIL practices for incident and service management.
• Knowledge of security best practices in systems management.

Aufgaben

• Adhere to quality standards and regulatory requirements in SCCM operations.
• Provide technical support for complex incidents escalated by analysts and perform root cause analysis.
• Engage in knowledge base updates and coach new analysts to enhance team capabilities.
• Resolve complex tickets within SLAs by collaborating with other support teams.
• Ensure a positive customer experience and high CSAT by achieving first call resolution and mitigating security threats.

Kenntnisse

SCCM administration

Root cause analysis

Communication skills

ITIL practices

Security best practices

Jobbeschreibung

Senior Administrator - MS System Center Configuration Manager (SCCM)

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Sr. SCCM Administrator plays a critical role in providing advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture.

Key Responsibilities

• Adhere to quality standards and regulatory requirements while maintaining compliance with company policies in SCCM operations.
• Provide technical support for complex incidents escalated by analysts, performing root cause analysis and implementing solutions to resolve SCCM-related technical and security issues.
• Engage in knowledge base update and management, delivering training and coaching to new analysts to enhance team capabilities.
• Resolve complex tickets within agreed SLAs by collaborating with other support teams, ensuring seamless operations and a strong security posture.
• Ensure a positive customer experience and high CSAT by achieving first call resolution, minimizing rejected resolutions, and proactively mitigating security threats.

Skill Requirements

• Advanced proficiency in SCCM for system configuration and management.
• Strong problem-solving skills for complex technical issues and root cause analysis.
• Excellent communication skills to provide effective training and support.
• Familiarity with ITIL practices for incident and service management.
• Proficient in security best practices related to systems management.

Other Requirements

• Optional but valuable: Microsoft Certified: Modern Desktop Administrator Associate.
• Optional but valuable: ITIL Foundation Certification.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.