Senior Administrator - Microsoft 365 Administration

HCLTech; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

HCLTech is seeking an experienced M365 Administrator in Bengaluru to manage and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive. You will handle identity management via Entra ID/Azure AD and provide L2/L3 incident resolution.

The role involves monitoring service health, implementing security controls (MFA, Conditional Access, DLP), and driving improvements across onboarding, migrations, and governance.

Qualifications

• Experience administering and supporting Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
• Proficient in managing identities, groups, roles, and licenses via Entra ID / Azure AD.
• Experience providing L2/L3 support for incidents and service requests.
• Monitoring M365 service health, availability, and performance.
• Experience implementing security controls (MFA, Conditional Access, DLP).
• Familiar with ITSM processes, SLAs and service governance.

Responsibilities

• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
• Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
• Provide L2/L3 support for M365 incidents and service requests.
• Monitor M365 service health, availability, and performance.
• Troubleshoot and resolve messaging, collaboration, and identity issues.
• Implement and support security controls (MFA, Conditional Access, DLP).
• Manage email, collaboration, and document access configurations.
• Support onboarding, offboarding, and user lifecycle activities.
• Assist with M365 migrations, upgrades, and feature rollouts.
• Automate routine tasks using PowerShell where applicable.
• Work with Microsoft Support and third‑party vendors for issue resolution.
• Ensure adherence to SLAs, ITSM processes, and service governance.
• Maintain service documentation, SOPs, and knowledge articles.
• Support compliance requirements including retention and basic eDiscovery.
• Proactively recommend improvements and best practices for M365 services.

Skills

Microsoft 365

Azure AD

PowerShell

ITSM

SLA compliance

Tools

PowerShell

Azure AD Admin Tools

Microsoft 365 Admin Center

Job description

• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).


• Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).


• Provide L2/L3 support for M365 incidents and service requests.


• Monitor M365 service health, availability, and performance.


• Troubleshoot and resolve messaging, collaboration, and identity issues.


• Implement and support security controls (MFA, Conditional Access, DLP).


• Manage email, collaboration, and document access configurations.


• Support onboarding, offboarding, and user lifecycle activities.


• Assist with M365 migrations, upgrades, and feature rollouts.


• Automate routine tasks using PowerShell where applicable.


• Work with Microsoft Support and third‑party vendors for issue resolution.


• Ensure adherence to SLAs, ITSM processes, and service governance.


• Maintain service documentation, SOPs, and knowledge articles.


• Support compliance requirements including retention and basic eDiscovery.


• Proactively recommend improvements and best practices for M365 services.

Key Responsibilities

• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).


• Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).


• Provide L2/L3 support for M365 incidents and service requests.


• Monitor M365 service health, availability, and performance.


• Troubleshoot and resolve messaging, collaboration, and identity issues.


• Implement and support security controls (MFA, Conditional Access, DLP).


• Manage email, collaboration, and document access configurations.


• Support onboarding, offboarding, and user lifecycle activities.


• Assist with M365 migrations, upgrades, and feature rollouts.


• Automate routine tasks using PowerShell where applicable.


• Work with Microsoft Support and third‑party vendors for issue resolution.


• Ensure adherence to SLAs, ITSM processes, and service governance.


• Maintain service documentation, SOPs, and knowledge articles.


• Support compliance requirements including retention and basic eDiscovery.


• Proactively recommend improvements and best practices for M365 services.

Skill Requirements

• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).


• Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).


• Provide L2/L3 support for M365 incidents and service requests.


• Monitor M365 service health, availability, and performance.


• Troubleshoot and resolve messaging, collaboration, and identity issues.


• Implement and support security controls (MFA, Conditional Access, DLP).


• Manage email, collaboration, and document access configurations.


• Support onboarding, offboarding, and user lifecycle activities.


• Assist with M365 migrations, upgrades, and feature rollouts.


• Automate routine tasks using PowerShell where applicable.


• Work with Microsoft Support and third‑party vendors for issue resolution.


• Ensure adherence to SLAs, ITSM processes, and service governance.


• Maintain service documentation, SOPs, and knowledge articles.


• Support compliance requirements including retention and basic eDiscovery.


• Proactively recommend improvements and best practices for M365 services.

Other Requirements

• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).


• Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).


• Provide L2/L3 support for M365 incidents and service requests.


• Monitor M365 service health, availability, and performance.


• Troubleshoot and resolve messaging, collaboration, and identity issues.


• Implement and support security controls (MFA, Conditional Access, DLP).


• Manage email, collaboration, and document access configurations.


• Support onboarding, offboarding, and user lifecycle activities.


• Assist with M365 migrations, upgrades, and feature rollouts.


• Automate routine tasks using PowerShell where applicable.


• Work with Microsoft Support and third‑party vendors for issue resolution.


• Ensure adherence to SLAs, ITSM processes, and service governance.


• Maintain service documentation, SOPs, and knowledge articles.


• Support compliance requirements including retention and basic eDiscovery.


• Proactively recommend improvements and best practices for M365 services.