Senior Account Manager

SwiftSku, Inc.; Ahmedabad District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Career growth based on ability

Global exposure

Collaborative culture

Investment in growth and development

Job summary

SwiftSku, Inc. is seeking an Account Manager for its Ahmedabad office to manage customer accounts and ensure satisfaction in a fast-paced environment. The role involves building relationships with customers, running check-ins, and developing new business opportunities. Strong English communication skills, along with fluency in Gujarati and Hindi, are essential. This position offers a career growth path that rewards performance and global exposure.

Qualifications

• Minimum of 2 years of Account Management experience, preferably with US or Canada customers.
• Excellent communication skills in English, Gujarati, and Hindi.
• Highly coachable and eager to adopt new strategies.

Responsibilities

• Manage customer accounts and build strong relationships.
• Run regular check-ins to engage customers.
• Help customers reach their first value milestone.

Skills

Account Management

Verbal and written communication in English

Fluency in Gujarati

Fluency in Hindi

Problem-solving

Tech-savvy

Job description

About Us

SwiftSku is a Y Combinator backed early stage startup. SwiftSku's co-founder, Mit Patel, grew up helping his family run their small convenience store. Mit's family is just one of tens of thousands of Indian-immigrant owned convenience stores in America. These small family stores desperately need our help to stay alive as big corporate chains are gobbling up one family store after another.

SwiftSku not only keeps the family stores in business, but helps them to thrive with our complete ecosystem. Our mobile app and Point of Sale combination makes running their business easy like never before. We’re looking for missionaries who want to make a real difference keeping family businesses alive in American society and globally.

We are looking for an account manager who is excited to grow at a fast-paced startup, take high ownership on behalf of their customers, and help bring innovation to convenience store owners globally. If you’re smart, coachable, and motivated by success, this role is for you.

What You’ll Do

• Manage customer accounts and build strong, long-term relationships with each one.
• Run regular check-ins and structured reviews that keep customers engaged, supported, and getting value.
• Help customers quickly reach their first value milestone and guide them toward deeper use of new features.
• Spot when an account is ready to add new products or new store locations and help move them forward.
• Collect high-quality customer references that contribute to new revenue.
• Catch early signs of dissatisfaction and take action to prevent downgrades or churn.
• Work closely with product and leadership to share customer insights and improve the overall experience.
• Maintain excellent documentation and consistent follow-ups across your entire account list.

Key Requirements

Full in-person role at our Ahmedabad office, night shift (8AM to 5PM CST) serving our American customer base.

• A minimum of 2 years of Account Management experience. Bonus points if you have done account management for US or Canada customers.
• Excellent verbal and written communication in English, and verbally fluent in Gujarati and Hindi.
• Eager to learn, highly coachable, and open to adopting new strategies, tools, and processes.
• High mental fortitude to deal with constant change within priorities as our early stage startup experiments on new product lines and strategies.
• Strong problem-solver who can calm frustrated customers, guide them clearly, and help them reach outcomes.
• World-class listener.
• Tech-savvy and good at learning new tech tools.
• Experience driving product adoption or helping customers use software platforms more deeply is a bonus.
• Experience coordinating with cross-functional teams such as Support, Product, Sales.

Career growth path based on ability to level yourself up, not on seniority. We promote those who create big business outcomes and grow themselves into their next role regardless of how long they have been here.

Global exposure – Work with our American team and customers.

Collaborative culture – You will be part of an ambitious team that works and wins together.

Continuous growth – We invest in your growth and development. From coaching to offsites to lofty goals, we push you to become the best version of yourself in every way.