Seller support Analyst

T&N Business Services; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

T&N Business Services in Gurgaon is seeking a Seller Support Analyst to manage accounts and help sellers grow their business on our platform.

You will introduce products to third party sellers, monitor partner performance, and drive seller success through data-driven actions and collaboration with internal teams.

Qualifications

• 1+ years of experience in sales or business development.
• Bachelor's degree required.
• Experience in an analytical, results-oriented environment with external customer interaction.
• Experience with e-commerce or offline retail would be an advantage.
• Experience selling nascent products/services into new markets is desired.

Responsibilities

• Understand Seller Services products and services and articulate its benefits to sellers.
• Introduce various products/services to third party sellers.
• Track performance of key partners using appropriate metrics to manage performance.
• Achieve seller launch, selection and seller success targets.
• Engage with internal and external customers to improve business processes.
• Flag possible escalation, dive deep to recommend and implement corrective actions.
• Inputs to drive customer facing metrics to help drive order growth.
• Inputs on improving in-stock rates for top selling SKUs.
• Category/Customer insights on emerging trends, customer searches and selection gap opportunities.
• Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD).
• Sponsored Ad optimisation.
• Inputs on Automation Tool adoption and action rate.
• Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics.
• Inputs on improving catalog quality via Enhanced Brand Content, Catalogue corrections, etc.
• Daily operations like price and quantity update, account health monitoring.
• Account Reconciliation support.

Skills

Sales experience

Analytical mindset

MS Excel

Education

Bachelor's degree

Tools

MS Excel

MS Office Suite

Job description

Seller Support Analyst JD:

Job Profile: Account Manager Executive

Location: Gurgaon

CTC: upto 3lpa

Specific Responsibilities

• Understand Seller Services products and services and be able to articulate its benefits to sellers
• Introduction of various products/services to third party sellers
• Track performance of key partners using appropriate metrics to manage performance
• Achieve seller launch, selection and seller success targets
• Engage with internal and external customers to improve business processes
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Inputs to drive customer facing metrics to help drive order growth.
• Inputs on improving in-stock rates for top selling SKUs
• Category/Customer insights on emerging trends, customer searches and selection gap opportunities.
• Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD)
• Sponsored Ad optimisation
• Inputs on Automation Tool adoption and action rate
• Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics
• Inputs on improving catalog quality via Enhanced Brand Content, Catalogue corrections, etc.
• Daily operations like price and quantity update, account health monitoring
• Account Reconciliation support

Basic Qualifications

• 1+ years of experience in sales or business development
• Bachelor's degree required,
• Experience in an analytical, results-oriented environment with external customer interaction
• Experience with e-commerce or offline retail would be an advantage
• Experience selling nascent products/services into new markets is desired

Preferences

• PREFERRED QUALIFICATIONS
• Demonstrated intense customer focus
• Demonstrated highest level of integrity, intellectual honesty, and strong work ethics
• Passionate about internet and e-commerce linked business
• Excellent written, oral communication and presentation skills
• Proficiency in MS Excel along with a good working knowledge of MS Office Suite
• Operate in the system with speed and accuracy necessary to meet Amazon standards

Job Responsibilities

• Understand Seller Services products and services and be able to articulate its benefits to sellers
• Introduction of various products/services to third party sellers
• Track performance of key partners using appropriate metrics to manage performance
• Achieve seller launch, selection and seller success targets
• Engage with internal and external customers to improve business processes
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Inputs to drive customer facing metrics to help drive order growth.
• Inputs on improving in-stock rates for top selling SKUs
• Category/Customer insights on emerging trends, customer searches and selection gap opportunities.
• Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD)
• Sponsored Ad optimisation
• Inputs on Automation Tool adoption and action rate
• Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics
• Inputs on improving catalog quality via Enhanced Brand Content, Catalogue corrections, etc.