Security Manager

IHG Hotels & Resorts; Amritsar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IHG Hotels & Resorts in Amritsar invites applications for a Security Manager to lead the security function, ensuring a safe hotel environment for guests and associates while complying with Fire & Life Safety and brand standards.

You will supervise security staff, manage budgeting, coordinate with departments, and provide training to enhance safety. Fluency in local languages is expected, with additional languages a plus.

Qualifications

• Bachelor’s degree with minimum 6 years of security and safety experience.
• Supervisory experience in security operations.
• Must speak local language(s); additional languages preferred.
• Ability to manage budgeting and staffing within the department.

Responsibilities

• Direct day-to-day activities of security personnel and plan workloads.
• Prepare incident reports and follow up on allegations.
• Ensure safety procedures and compliance with local regulations and brand standards.
• Coordinate with other departments on security matters and guest safety.

Skills

Security management

Leadership

Budgeting

Staff supervision

Incident reporting

Education

Bachelor's degree

Job description

We are looking for Security Manager to manage the Security function to provide a safe and secure hotel environment for our guests and employees. Adhere to local regulations concerning Fire & Life Safety, hotel emergency procedures, safety, or other compliance requirements, as well as brand safety standards and local policies and procedures.

• Works with Human Resources on manpower planning and management needs
• Effective control over valet parking to ensure minimal costs.
• Minimize payroll costing by effective staff control and hiring processes.
• Responsible for budgeting for the department.
• Effective utilization of outsourcing to ensure payroll costs is minimized.
• Compile and distribute security reports to relevant departments.
• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Perform leadership training for all senior security personnel
• Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
• Maintain good communication and work relationships in all areas of the hotel
• Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
• Training and development of supervisors and associates within the department towards the promise of “Room to Grow”.
• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services.
• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Prepare incident reports and ensure all allegations are properly followed up
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Be fully conversant of company terrorist procedures and convey to staff
• Responsible for management of key control within all departments
• Rendering First-Aid to guests and employees as required by internal guidelines.
• Ensure all incidents are documented as required by internal guidelines.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Ensure firearms and other weapons are not carried by staff when on duty
• Adhere to the timelines for carrying out the required Fire drill sessions/First Aid trainings as established by the local law.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Qualifications and requirements:
• Bachelor’s degree with minimum 6years of security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experienceType and level of experience required may vary slightly based on size and complexity of operation. Must speak local language(s). Other languages preferred.