Section Manager

Darwinbox Digital Solutions Pvt. Ltd.; Faridabad District; On-site; INR 400,000 - 750,000; Full time

Job summary

Marks and Spencer Reliance India Private Limited is seeking a Section Manager with 2–4 years of retail experience to lead a department in our store. This full-time role focuses on daily operations, customer service, and achieving sales targets.

You will train cashiers, monitor standards, enforce pricing rules, manage visual merchandising, and uphold audit and quality controls. Join a dynamic team committed to delivering exceptional customer experiences.

Qualifications

• 2–4 years of relevant retail experience.
• Full-time position.

Responsibilities

• Oversee daily operations in the section, ensure standards and pricing compliance.
• Train cashiers and provide support as needed.
• Meet sales targets and monitor progress toward them.
• Communicate performance to the team and region.
• Reduce stock loss through proper merchandise handling.
• Provide excellent customer service and handle complaints effectively.
• Enforce visual merchandising guidelines and coordinate with the visual merchandiser.
• Ensure all operational procedures are followed correctly.
• Audit areas like fitting rooms and checkout for cleanliness and standards.
• Report product quality issues to the merchandising team.
• Train and develop the team, define roles, and provide constructive feedback.
• Inspire and motivate the team to achieve targets and follow processes.

Job description

2 - 4 Years

Full Time

Job Description

Group Company: Marks and Spencer Reliance India Private Limited

Designation: Section Manager

Primary Responsibilities

• As a Section Manager, your key responsibilities include: Oversee Daily Operations: Manage the daily activities of your section, ensure standards are met, and check that pricing and other legal requirements are followed.
• Support Cashiers: Help train cashiers and provide support as needed.
• Meet Sales Targets: Ensure your section meets sales goals and contribute to setting these targets. Monitor progress and take action if needed.
• Communicate Performance: Keep your team informed about how the department, store, and region are performing towards targets.
• Reduce Loss: Minimize stock loss by training your team on proper merchandise handling and stock protection.
• Customer Service: Lead by example in providing excellent customer service, understand and build relationships with customers, and handle complaints effectively.
• Visual Merchandising: Follow and enforce visual merchandising guidelines, and provide feedback to the visual merchandiser.
• Operational Procedures: Ensure all procedures are followed correctly.
• Audit Standards: Check areas like fitting rooms and checkout for cleanliness and standards.
• Product Quality: Help maintain high product quality by reporting any issues to the merchandising team.
• Team Development: Train and develop your team, clearly define roles, and give constructive feedback.
• Motivate Team: Inspire and motivate your team to achieve sales targets and follow processes.