SDR Manager

Pepper; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Pepper is seeking an experienced leader to build an SDR/BDR and ABM function. You will lead a team, recruit top talent, coach on interview best practices, and align with marketing to convert campaigns into qualified meetings.

You will drive accountability, balance outbound and inbound, monitor results, and push for consistent execution to hit sales goals. The role requires 7+ years in tech sales, strong coaching, and proven ability to scale a high-performance team.

Qualifications

• 7+ years in tech sales with leadership experience.
• Proven ability to generate pipelines and meet sales targets.
• Experience in recruiting, hiring, and coaching sales teams.
• Strong communication with senior leadership.

Responsibilities

• Oversee a team of sales development reps.
• Recruit and hire A+ talent, and coach interview processes.
• Coach on identifying high-potential customers and generate high-quality meetings.
• Day-to-day people manager development with 1:1s, feedback, and role-play.
• Drive daily/weekly accountability to meet metrics and development goals.
• Balance outbound/inbound activities for enterprise prospecting.
• Ensure timely inbound lead follow-up and collaboration with Marketing.
• Handle difficult conversations with empathy while keeping business goals in mind.

Skills

Leadership

Coaching

Team building

People management

Cold calling

Email outreach

Presentation skills

Strategic thinking

Sales leadership

Tools

Salesforce.com

Outreach

Job description

We seek an experienced leader to build an SDR/BDR and ABM function at Pepper. You should bring a proven track record of success in generating pipelines, achieving sales targets, and experience in motivating teams through leadership, coaching, and team-building skills. You will stay aligned with marketing to follow up on lead-generation campaigns while consistently monitoring, tracking results, and driving team execution to meet sales goals.

What You’ll Do

• Oversee a team of sales development reps
• Recruit and hire A+ talent, while running a consistent, fair, and scalable process, and coach leaders on interview best practices
• Coach team on identifying high-potential customers, researching Pepper's value fit, personalizing messaging to prospecting, and generating high-quality new business meetings for the company - you should feel confident doing the role of an SDR!
• Day-to-day people manager development; expectations will be shadowing and coaching on 1:1s and calls, developing and coaching on SDR feedback, mock role plays, delivering feedback, etc.
• Drive accountability and development of the team daily/weekly to meet metrics, leader, and development goals
• Inspect and drive an appropriate mix of outbound/inbound activities for our enterprise customer prospecting to set meetings
• Drive accountability of inbound lead follow-up, and ensure the team is within compliance metrics (i.e. timeliness). Collaborate with Marketing to track results and align on goals.
• Proactively handle difficult conversations with empathy, while driving accountability keeping business goals in mind.

Experience You’ll Need

• Background in tech sales and 7+ years of overall experience - we want leaders who will lead and inspire their team with experienced knowledge of the tech industry
• Working knowledge of lead management and outbound prospecting strategy
• Ability to thrive in a dynamic high-pressure environment
• Polished written and presentation skills with a high degree of comfort engaging with senior leadership
• Proven skills in cold calling and email outreach
• Strong coaching skills at the rep and leader level
• Strong track record of selling and the ability to translate that skills-set to early in carer reps

Preferred Qualifications

• 2+ years of experience leading a team of reps
• Background in tech sales - we want leaders who will lead and inspire their team with experienced knowledge of the tech industry
• Proficient in Salesforce.com and Outreach
• Working knowledge in top-of-the-funnel sales processes and strategy