SDM-IOA Delivery

Cognizant; Maharashtra; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

Cognizant is seeking a Senior Delivery Manager for SDM-IOA with 10–12 years of experience, focusing on Auto-Compliance, Auto-Claims, and Property & Casualty Insurance. The role is hybrid with night shifts and no travel involved, emphasizing client satisfaction and process excellence.

The candidate will drive risk mitigation, optimize MS Office-enabled workflows, and lead cross-functional teams to deliver high-quality insurance services while ensuring regulatory and company standards are met.

Qualifications

• Proficiency in MS Office and business applications.
• Strong knowledge of Auto-Compliance and Risk Auto-Claims.
• Experience in Property & Casualty Insurance.
• Excellent communication with clients and teams.
• 10-12 years of relevant experience.

Responsibilities

• Oversee delivery of services aligned with client expectations and company standards.
• Ensure seamless integration of MS Office tools to enhance operational efficiency.
• Manage and optimize Auto-related processes, including claims and risk controls.
• Implement compliance strategies to mitigate potential issues.
• Coordinate with cross-functional teams to streamline Auto operations.
• Monitor project progress and provide updates to stakeholders.

Skills

MS Office

Auto-Compliance

Risk Auto-Claims

Property & Casualty Insurance

Client Communication

Education

Microsoft Office Specialist Certification

Job description

Job Summary

We are seeking a skilled professional for the role of SDM-IOA Delivery with 10 to 12 years of experience. The ideal candidate will have expertise in MS Office and a strong understanding of Auto - Compliance and Risk Auto - Claims and Property & Casualty Insurance. This hybrid role requires working night shifts with no travel involved.

Responsibilities

• Oversee the delivery of services in alignment with client expectations and company standards.
• Ensure the seamless integration of MS Office tools to enhance operational efficiency.
• Manage and optimize processes related to Auto
• Compliance and Risk to mitigate potential issues.
• Coordinate with cross-functional teams to streamline Auto
• Claims processes ensuring timely and accurate resolutions.
• Implement strategies to improve Property & Casualty Insurance operations focusing on customer satisfaction and compliance.
• Monitor project progress and provide regular updates to stakeholders ensuring transparency and accountability.
• Utilize data-driven insights to identify areas for improvement and drive continuous process enhancements.
• Collaborate with team members to develop innovative solutions that address complex challenges in the insurance domain.
• Facilitate training sessions to enhance team capabilities and ensure alignment with industry best practices.
• Provide expert guidance on the application of MS Office tools to support project objectives and deliverables.
• Ensure adherence to company policies and regulatory requirements maintaining a high standard of compliance.
• Engage with clients to understand their needs and tailor solutions that meet their specific requirements.
• Foster a collaborative work environment that encourages knowledge sharing and professional growth.

Qualifications

• Demonstrate proficiency in MS Office with the ability to leverage its features for operational excellence.
• Possess a strong understanding of Auto
• Compliance and Risk with experience in implementing effective risk management strategies.
• Have experience in Auto
• Claims with a focus on process optimization and customer satisfaction.
• Exhibit knowledge of Property & Casualty Insurance with the ability to drive improvements in service delivery.
• Display excellent communication skills with the ability to engage effectively with clients and team members.
• Show a commitment to continuous learning and staying updated with industry trends and best practices.

Certifications Required

Microsoft Office Specialist Certification