SDE 3 - Backend

Hiver, Inc.; Bengaluru; On-site; INR 2,800,000 - 5,600,000; Full time

Job summary

Hiver, Inc. in Bengaluru, India is hiring a SDE III (Backend). You will own backend surfaces, design scalable systems, and collaborate with AI teams to deliver AI-powered customer service workflows.

You will ensure reliability for millions of emails processed daily across thousands of active users, and ship features end-to-end across backend APIs, data pipelines, and retrieval-based workflows.

Join a challenger brand building simple, powerful software for email, chat, and automation.

Qualifications

• 5+ years building and scaling production systems end-to-end.
• Backend expertise in Go/Java/Python/RoR.
• Strong understanding of distributed systems, concurrency, performance, and resiliency.
• Experience with SQL plus familiarity with NoSQL/caches.
• Exposure to production model serving (embeddings, inference APIs).
• Strong fundamentals in cloud infra (AWS preferred), containers, and CI/CD.

Responsibilities

• Scale backend systems to handle rapidly growing traffic and AI workloads.
• Build low-latency inference and retrieval endpoints, caching layers, and model-serving pipelines.
• Improve reliability, resiliency, and performance across monolith and microservices environments.
• Work with Kafka/RabbitMQ to build high-volume, event-driven data flows.
• Partner with ML/AI teams to deploy embeddings, rerankers, RAG systems, and evaluation workflows.
• Ship features end-to-end across backend APIs, domain models, and data pipelines.

Skills

Go

Java

Python

RoR

Tools

Kafka

RabbitMQ

Docker

CI/CD

Job description

SDE 3 - Backend

Department: Engineering

Employment Type: Full Time

Location: Bangalore - India

Reporting To: Gaurav Chaudhary

Description

About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity:

As an SDE III (Backend) at Hiver, you will work end-to-end across backend, and AI systems to craft the next generation of collaborative email, automation, and AI-powered customer service workflows.

You will own major product surfaces, architect scalable systems, and bring intelligent experiences to life in the UI – while ensuring reliability for 5M+ emails processed daily across thousands of active users.

Key Responsibilities

What you will do?

Backend, Distributed Systems & AI

• Scale backend systems to handle rapidly growing traffic and AI workloads.
• Build low-latency inference and retrieval endpoints, caching layers, and model-serving pipelines.
• Improve reliability, resiliency, and performance across monolith and microservices environments.
• Work with Kafka/RabbitMQ to build high-volume, event-driven data flows.
• Partner with ML/AI teams to deploy embeddings, rerankers, RAG systems, and evaluation workflows.

Product Engineering

• Ship features end-to-end across backend APIs, domain models, and data pipelines.
• Integrate AI suggestions, copilots, and retrieval-based workflows seamlessly into the product experience.
• Collaborate closely with design & product to deliver polished, consumer-grade UX.

Data, Security & Observability

• Implement secure, compliant data handling for structured/unstructured customer data.
• Own observability across the stack — tracing, metrics, dashboards, feature flags, SLOs.
• Lead debugging of complex issues across frontend, backend, infra, and model pipelines.
• Drive postmortems, root-cause analysis, and process improvements.

What we’re looking for?

Must Have:

• 5+ years building and scaling production systems end-to-end.
• Solid backend expertise in Go/Java/Python/RoR.
• Deep understanding of distributed systems, concurrency, performance, and resiliency.
• Experience with SQL plus familiarity with NoSQL/caches.
• Exposure to production model serving (embeddings, inference APIs).
• Strong fundamentals in cloud infra (AWS preferred), containers, and CI/CD.

Nice to Have:

• Prior experience building and shipping AI systems/features into production.