Scrum Master 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Genpact is seeking a Scrum Master to facilitate agile delivery for one or more product teams within the Commercial Product Model. You will partner with Product Owners, Tech teams, and stakeholders to enable efficient delivery of enhancements, operational support, and transformation initiatives.

The Scrum Master acts as a servant leader and coach, promoting accountability, transparency, collaboration, and continuous improvement across the teams.

Qualifications

• Facilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.
• Maintain sprint plans, release plans, project timelines, and delivery tracking artifacts.
• Collaborate with Product Owners to ensure backlog is prioritized, refined, and ready for execution.
• Monitor team capacity, sprint progress, dependencies, risks, and impediments.
• Coordinate cross-functional activities to support delivery execution.
• Ensure alignment between delivery commitments and organizational priorities.

Responsibilities

• Facilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.
• Maintain sprint plans, release plans, project timelines, and delivery tracking artifacts.
• Collaborate with Product Owners to ensure backlog is prioritized, refined, and ready for execution.
• Monitor team capacity, sprint progress, dependencies, risks, and impediments.
• Coordinate cross-functional activities required to support delivery execution.
• Escalate delivery risks, blockers, or resource constraints appropriately.

Skills

Agile Facilitation

Backlog Management

Team Coaching

Stakeholder Communication

Agile Metrics

Job description

Scrum Master

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

The Scrum Master is responsible for facilitating agile delivery execution for one or more application product teams within the Commercial Product Model organization (product lines include: supplier management, data, analytics and orchestration, procure to pay, and source to contract). This role partners closely with Product Owners, Tech teams, Architecture, Quality Assurance, and business stakeholders to enable efficient and predictable delivery of application enhancements, operational support, and transformation initiatives.

The Scrum Master serves as a servant leader and agile coach, helping teams adopt and mature agile practices while driving accountability, transparency, collaboration, and continuous improvement. The role is responsible for managing agile delivery routines, maintaining delivery plans and team metrics, supporting backlog health, removing impediments, and ensuring alignment between delivery execution and business priorities.

Agile Team Facilitation

• Facilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.
• Ensure teams follow agile principles, delivery standards, and organizational governance practices.
• Promote collaboration, accountability, and transparency across product and technology teams.
• Coach teams on agile best practices and continuous improvement methodologies.
• Foster a culture of ownership, adaptability, and high performance.

Agile Team Facilitation

• Facilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.
• Ensure teams follow agile principles, delivery standards, and organizational governance practices.
• Promote collaboration, accountability, and transparency across product and technology teams.
• Coach teams on agile best practices and continuous improvement methodologies.
• Foster a culture of ownership, adaptability, and high performance.

Delivery Execution & Coordination

• Manage and maintain sprint plans, release plans, project timelines, and delivery tracking artifacts.
• Partner with Product Owners to ensure the product backlog is prioritized, refined, and ready for execution.
• Monitor team capacity, sprint progress, dependencies, risks, and impediments.
• Coordinate cross-functional activities required to support delivery execution.
• Escalate delivery risks, blockers, or resource constraints appropriately.
• Ensure alignment between delivery commitments and organizational priorities.
• Support program board and steer co content preparation.
• Manage financial forecasts and actuals for projects in partnership with budget analysts.

Demand, Backlog & Planning Management

• Support Product Owners in backlog management, prioritization, and work intake processes.
• Help define and maintain clear user stories, acceptance criteria, and sprint objectives.
• Facilitate dependency management across teams and shared services.
• Assist with roadmap planning and release coordination activities.
• Ensure work is properly estimated, tracked, and reported.
• Support product owners on demand intake processes including updates in SNOW.

Metrics, Reporting & Governance

• Track and report agile delivery metrics including velocity, sprint progress, throughput, release readiness, and delivery predictability.
• Maintain accurate reporting and documentation within agile management tools such as Jira or Azure DevOps and IT portfolio management tools like SNOW.
• Support governance and status reporting processes for leadership and stakeholders.
• Contribute to continuous improvement through metric analysis and retrospective outcomes.
• Ensure compliance with organizational delivery stan