Scrum Master

Avaya India; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Avaya India is seeking a Scrum Master to enable delivery within our CI/CD Feature Team model. You will safeguard flow, remove impediments, and ensure Jira reflects execution reality while partnering with the Product Owner and engineering leads.

You will facilitate ceremonies, enforce WIP limits, coach teams toward sustainable pace and psychological safety, and use AI-assisted insights to improve sprint health and retrospective prep.

Qualifications

• Strong background in Agile ways of working with Scrum/SAFe/ICAgile education.
• Experience with Jira or similar tools for work-item tracking.
• Proficiency with collaboration tools like Google Workspace.
• Proven ceremony facilitation and coaching experience.
• Ability to navigate stakeholder communication under delivery pressure.

Responsibilities

• Facilitate Agile ceremonies to enable decisions and momentum.
• Enforce WIP limits and working agreements to protect flow.
• Remove impediments and escalate blockers as needed.
• Maintain accurate Jira/Zephyr signals reflecting execution reality.
• Use flow metrics to drive continuous improvement.
• Collaborate with PO, TL, DEL, and PLM to align readiness and sprint goals.
• Coach the team on sustainable pace and psychological safety.

Skills

Agile methodologies

Scrum framework

Coaching & facilitation

Stakeholder communication

Flow optimization

Education

Certified Scrum Master (CSM)

SAFe Certifications (SPC/Agilist)

ICAgile ICP

Bachelor's degree (relevant field)

Tools

Jira

Rally

Azure DevOps/ADO

Google Workspace

Job description

About The Role

The Scrum Master (SM) ensures the way of working enables delivery within Avayas CI/CD Feature Team model. This roleowns flow health, process discipline, and continuous improvement protecting the team’s ability to deliver continuouslythrough WIP discipline, impediment removal, and ensuring Jira reflects execution reality, not planning aspiration.Avaya keeps the customer at the core. The SM protects flow so the team can deliver customer-valuable incrementscontinuously. This role facilitates, coaches, and removes impediments. It partners closely with the Product Owner (PO),Delivery and Execution Lead (DEL), Technical Lead (TL), and PLM (Analyst). It does not own backlogcontent/acceptance, delivery-commitment outcomes, product prioritization, technical decisions, or release Go/No-Go.

Key responsibilities

• Facilitate Agile ceremonies (Daily Flow/standup, Planning, Refinement, Review, Retrospective, Demo) thatproduce decisions and momentum
• Enforce WIP limits and working agreements to protect flow and prevent overcommitment
• Remove team-level and systemic impediments; escalates what the team cannot resolve alone
• Keep Jira (and Zephyr-related progress signals) accurate and trustworthy — daily, no exceptions
• Use flow metrics (cycle time, throughput, blocked time) to drive continuous improvement
• Partner with PO on readiness and sprint-commitment alignment; TL on technical/pipeline impediments; DEL on cross-team/systemic escalation; PLM on requirement clarity impacting flow
• Coach the team on sustainable pace, psychological safety, and customer-aware delivery conversations - without taking product ownership
• Use AI (Tier 2 — Practitioner) to accelerate sprint-health, flow, and retrospective prep; remain accountable for facilitation judgment and data integrity

Required qualifications

• Strong background in Agile ways of working; familiarity with Scrum, SAFe, ICAgile, Scrum Alliance, and/or related certifications / continuing education
• Work-item tracking experience — Jira preferred, or comparable tools (Rally, Azure DevOps/ADO)
• Proficiency in Google Workspace preferred, or equivalent Microsoft Office fluency
• Proven ceremony facilitation and coaching craft (Powerful Questions, Active Listening, constructivecollaboration)
• Flow and metrics literacy; demonstrated continuous-improvement follow-through
• Strong stakeholder communication and conflict navigation under delivery pressure
• Comfort using AI tools to support facilitation and metrics prep, with human accountability for decisions andboard accuracy

What success looks like

• Predictable flow with consistent throughput and minimal blocked work
• Trustworthy, current Jira/Zephyr data
• Continuous improvement that is visible and actionable
• Sprint objectives supported through strong process facilitation — without the SM becoming a task manager, delivery owner, or people manager