Scrum Master

Southwest Airlines; Hyderabad; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

Southwest Airlines is seeking a Scrum Master to bridge business and Agile software teams. You will help the team reach peak productivity, facilitate Scrum ceremonies, and promote transparency and collaboration across stakeholders.

The role requires knowledge of Scrum/SAFe, strong organizational and communication skills, and the ability to coach teams while guiding process improvements in a dynamic aviation tech environment.

Qualifications

• Bachelor's degree required in a technical field such as Computer Science, Engineering or Information Systems.
• 2-5 years of relevant work experience in Agile environments.
• Experience with Scrum, Kanban and Agile metrics.

Responsibilities

• Organize and facilitate Scrum ceremonies: planning, daily standups, reviews, retrospectives, sprint and release planning, demos.
• Act as the radiator for clear internal and external communication and transparency.
• Ensure teams practice Agile values, collaboration, prioritization, accountability and visibility.
• Identify and implement ways to improve team productivity and effectiveness.
• Assist teams in making commitments through story selection and task definition.
• Coach the team and contribute to organizational growth.
• May perform other duties as directed by leadership.

Skills

Agile/Scrum

SAFe

Facilitation

Communication

Meeting leadership

Stakeholder management

Education

Bachelor's degree in CS/Engineering

Job description

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Department

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we've been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

Job Summary

• Serve as the liaison between the business (represented by the Product Owner) and the Agile software development team. Help the team reach peak productivity by working with team members, resolving impediments blocking a team, and helping to track their progress. Play a critical role in the adoption of Scrum and other Agile development practices by the organization.

Responsibilities

• Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Serve as the team’s radiator, ensuring necessary internal and external communication, while improving overall transparency
• Ensure the development teams are practicing the core Agile values, practices and principles of collaboration, prioritization, team accountability, and visibility
• Look for avenues to increase the productivity effectiveness of the teams in any way possible
• Assist team with making appropriate commitments through story selection, task definition
• Add value to the team and organization and coach the team up
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills And Abilities

• Ability to demonstrate capacity in airport/airline operations, airport finances, contracts, and high regard for interpersonal relationships
• Ability to produce working contracts among different stakeholders such as definition of done, scope lock, acceptance of work etc.
• Skilled in strong organization and communication
• Skilled in utilizing strong problem-solving in an unstructured environment as a self-starter
• Skilled in planning, preparing for, and leading meetings
• Ability to demonstrate and maintain an extremely high regard for confidential and sensitive information
• Skilled in SAFe

Education

• Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

• Required: Intermediate-level experience, fully functioning broad knowledge in:
• Scrum framework and Kanban methods
• Velocity and flow metrics
• Techniques for increasing team effectiveness
• 2-5 years of relevant work-related experience

Other Qualifications

• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

09/29/2026