Screening Associate

Cisive Inc.; New Delhi; Remote; INR 300,000 - 500,000; Full time

Benefits offered by this job

Exposure to US background screening

Training and development programs

Professional work environment

Job summary

Cisive Inc. in India is seeking a detail-oriented Screening Associate for Employment and Education Verification in a US process. The role supports interactions with employers and universities to validate candidate information while meeting SLA, quality, and regulatory standards.

The position operates night shifts (US timings), with work from home options and a focus on accuracy, confidentiality, and strict data security. Prior experience in US BPO/KPO background screening is required.

Qualifications

• HSC qualification with 2+ years in US BPO/KPO background screening.
• Experience in employment and/or education verification is mandatory.
• No employment gaps exceeding 3 months and willingness to work night shifts.
• Strong communication and ability to liaise with US HRs and institutions.

Responsibilities

• Conduct employment verification by contacting HRs.
• Perform education verification with universities, institutions, and third-party databases.
• Validate designation, tenure, rehire eligibility, and qualifications.
• Maintain documentation and audit trails for verification outcomes.
• Follow US compliance protocols, scripts, and escalation frameworks.
• Meet defined Turnaround Time (TAT), productivity, and quality targets.
• Handle inbound and outbound communication professionally in a US process.
• Identify discrepancies and escalate complex cases to seniors.
• Ensure confidentiality and data security for sensitive information.

Skills

Verbal communication

Written communication

US Process

Attention to detail

Compliance awareness

Education

HSC

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Job Title: Screening Associate – Employment & Education Verification (US Process)
Department: Verifications – Enterprise
Shift: Night Shift (US Shift), Monday to Friday
Location: Remote, India (Preferably looking for Delhi, Mumbai, Goa, Nagpur, and Bangalore candidates)

Job Summary

We are looking for a highly detail-oriented Screening Associate to handle Employment and Education Verification for a US-based background screening process. The role requires direct interaction with employers and educational institutions, ensuring accurate validation of candidate information while complying with strict SLA, quality, and regulatory standards.

Key Responsibilities

• Conduct employment verification by contacting HRs and authorized representatives via calls/emails
• Perform education verification with universities, institutions, and third-party databases
• Validate critical details such as designation, tenure, rehire eligibility, and qualifications
• Maintain complete and accurate documentation of verification outcomes and audit trails
• Follow US compliance protocols, verification scripts, and escalation frameworks
• Meet defined Turnaround Time (TAT), productivity, and quality benchmarks
• Handle inbound and outbound communication professionally in a US process
• Identify discrepancies and elevate complex cases to senior team members
• Ensure strict confidentiality and data security for sensitive information

Eligibility Criteria (Mandatory)

• Minimum qualification HSC
• Minimum 2 years of most recent experience in a US BPO/KPO background screening process is mandatory
• Experience in employment and/or education verification is must
• No employment gaps exceeding 3 months
• Comfortable working in night shifts (US timings)

Preferred Skills

• Strong verbal and written communication skills
• Familiarity with US verification processes and compliance standards
• Ability to interact with US-based HRs and institutions
• High attention to detail and analytical ability
• Proficiency in MS Office (Excel, Outlook, Word)
• Experience with screening tools or ATS platforms

Behavioral Competencies

• High level of integrity and confidentiality
• Strong ownership and accountability
• Team-oriented and proactive attitude
• Adaptability in a fast-paced environment

Performance Metrics

• Accuracy and quality scores
• Turnaround Time (TAT) adherence
• Productivity targets
• Compliance with process guidelines

What We Offer

• Exposure to US background screening processes
• Career growth opportunities
• Training and development programsProfessional work environment

Note

Candidates must provide complete documentation for employment and education history, including justification for any gaps.