Process Associate

Evaluationz India; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Evaluationz India in Bangalore seeks a detail-oriented Process Associate to join the Employment Verification Team. You will conduct employment verification checks, coordinate with employers and HR, validate information, manage records, and ensure timely case closure with strict confidentiality and compliance.

The role requires 0-1 years of experience, freshers with strong communication may apply, and operates within a full-time, on-site setting in Bengaluru.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and analytical abilities.
• Good interpersonal and stakeholder management skills.
• Ability to coordinate effectively with candidates, employers, HR teams, and verification authorities.
• Strong documentation and record-management skills.
• Basic MS Office knowledge (Excel, Word, Outlook).
• Ability to work in a target-driven and process-oriented environment.
• Good problem-solving and follow-up skills.

Responsibilities

• Review employment verification cases assigned through the internal application/system.
• Validate the availability of required employment documents and supporting information.
• Verify employment details including company name, designation, employment tenure, employee ID, salary details, and other related information.
• Initiate employment verification requests with employers, HR departments, and authorized verification agencies.
• Follow up with employers and verification authorities to obtain pending verification responses.
• Review and validate responses received from employers and verification sources.
• Cross-check verified information against candidate-provided documents and records.
• Accurately update verification outcomes and case status in the system.
• Identify discrepancies, mismatches, or gaps in employment records and escalate them to the Team Lead/SME.
• Maintain detailed records of verification activities and communications.
• Prepare and submit daily status reports and productivity reports.
• Ensure adherence to turnaround time (TAT) requirements for assigned cases.
• Follow company policies, compliance requirements, quality standards, and data confidentiality guidelines.
• Meet defined productivity, quality, accuracy, and KPI targets.

Skills

Communication skills

Attention to detail

Interpersonal skills

Documentation

MS Office

Process orientation

Problem-solving

Education

Any Graduate

Tools

MS Office Suite

Job description

Process Associate -

Employment Verification Department

Background Verification (BGV) / Employment Verification Operations

Job Location

Bangalore

Experience

0-1Years

Employment Type

Full-Time

Job Summary

We are looking for a detail-oriented and proactive Process Associate to join our Employment Verification Team. The candidate will be responsible for conducting employment verification checks, coordinating with employers and HR representatives, validating employee information, managing verification records, and ensuring timely closure of cases while maintaining the highest standards of quality, accuracy, confidentiality, and compliance.

Key Responsibilities

• Review employment verification cases assigned through the internal application/system.
• Validate the availability of required employment documents and supporting information.
• Verify employment details including company name, designation, employment tenure, employee ID, salary details, and other related information.
• Initiate employment verification requests with employers, HR departments, and authorized verification agencies.
• Follow up with employers and verification authorities to obtain pending verification responses.
• Review and validate responses received from employers and verification sources.
• Cross-check verified information against candidate-provided documents and records.
• Accurately update verification outcomes and case status in the system.
• Identify discrepancies, mismatches, or gaps in employment records and escalate them to the Team Lead/SME.
• Maintain detailed records of verification activities and communications.
• Prepare and submit daily status reports and productivity reports.
• Ensure adherence to turnaround time (TAT) requirements for assigned cases.
• Follow company policies, compliance requirements, quality standards, and data confidentiality guidelines.
• Meet defined productivity, quality, accuracy, and KPI targets.

Required Skills

• Excellent verbal and written communication skills.
• Strong attention to detail and analytical abilities.
• Good interpersonal and stakeholder management skills.
• Ability to coordinate effectively with candidates, employers, HR teams, and verification authorities.
• Strong documentation and record-management skills.
• Basic MS Office knowledge (Excel, Word, Outlook).
• Ability to work in a target-driven and process-oriented environment.
• Good problem-solving and follow-up skills.

Preferred Skills

• Experience in Background Verification (BGV), Employment Verification, HR Operations, Credential Verification, or Shared Services.
• Knowledge of multiple South Indian languages will be an added advantage.
• Familiarity with verification tools, HR systems, and case management applications.

Educational Qualification

• Any Graduate (Mandatory)
• Freshers with excellent communication skills may also apply.