School Sales Support

VIBGYOR Group of Schools; Nagpur District; On-site; INR 350,000 - 550,000; Full time

Job summary

VIBGYOR Group of Schools is seeking a dynamic Professional to manage parent relationships and drive admissions growth. You will handle inquiries across channels, conduct campus tours, and contribute to pre-sales initiatives while maintaining strong CRM records and parent engagement.

The role emphasizes proactive communication, timely issue resolution, and collaboration with the Marketing Team to promote school programs such as summer camps and extra-curricular activities.

Qualifications

• Graduate/Post Graduate in any discipline preferably in Business Administration or Marketing.
• 5-6yrs prior sales work experience preferably in Education sector.
• In depth knowledge of effective sales and negotiation tactics.

Responsibilities

• Manage the end-to-end parent relationships across channels (in-person, phone, email, website).
• Drive pre-sales activities and track leads from multiple sources to support admission targets.
• Manage and resolve parent inquiries, escalate unresolved grievances to the Principal and Marketing Team.
• Maintain accurate data in CRM and MIS trackers to ensure timely updates and accountability.
• Guide parents on school processes and programs, ensuring a welcoming front-office environment.

Skills

CRM & Lead Management

Sales & Negotiation

Parent Relationship Management

Communication & Public Speaking

Education

Bachelor's degree in Marketing/Business Administration

Tools

CRM tools

MIS tracker

Lead Management System

Job description

Role & responsibilities

Parent Relationship Management

• Ensure all parents are aptly welcomed and comfortably seated.
• Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
• Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
• Adroitly track all parents queries via organizational query traction mechanism like CRM etc.
• Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
• Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
• Ensure ambient and parent friendly environment of the front office area with assistance from the admin department.
• Facilitate the information of all elements pertaining to a childs life cycle in the school as well as post school activities, summer camps etc.

Sales and Marketing

• Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
• Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
• Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs
• Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan
• Initiate and participate in the marketing initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.
• Efficiently maintain the upkeep of all the elements of the discovery room and inform the reporting manager for any support proactively.
• Conduct Campus tour for parents for enhanced experience.
• Ensuring First Time Right implementation of all processes and policies.

Administrative Responsibilities

• Should be effective planner and organize the day to ensure all opportunities are maximized
• Should ensure that all audits are attended to, activities and tasks done proactively and quickly act on the audit reports for closure, if required.
• Must record all admission registration on Lead Management System/MIS tracker as per the Process guidelines.

Enhance Business Acumen

• Should assimilate and consistently enhance knowledge on Policies / Procedures /Systems and tools for the Centre/Organization
• Must be aware of the past sales trends and records and consistently upgrade ones understanding.
• Should take responsibility of educating and training the new relationship executives.

Preferred candidate profile

• Graduate/Post Graduate in any discipline preferably in Business Administration or Marketing.
• 5-6yrs prior sales work experience preferably in Education sector.
• In depth knowledge of effective sales and negotiation tactics.