Scheduling Coordinator

Opportunity Enterprises, Inc.; Main; On-site; INR 201,000 - 290,000; Full time

Job summary

Opportunity Enterprises, Inc. is seeking a Scheduling Coordinator to manage a weekly department calendar, assigning staff to client shifts to maximize budgeted hours, retention, and profitability.

The role requires real-time adjustments, clear communication, and coverage for on-call weekends. We have 1 full-time and 1 part-time position, with Monday–Friday hours and on-call on every other weekend as needed.

Qualifications

• Strong organizational skills with attention to detail.
• Excellent written and verbal communication abilities.
• Demonstrated proactive problem-solving and decision-making.
• Ability to manage and supervise staff.
• Able to work a flexible schedule as needed.
• Proficient in scheduling software or similar tools.

Responsibilities

• Maintain accurate weekly schedules and assignments.
• Utilize electronic scheduling software.
• Assign staff to shifts based on availability and client needs.
• Notify staff of changes and reassign shifts as needed.
• Serve as main contact for staff to schedule and cancel shifts.
• Manage on-call coverage for weekends and emergencies.
• Forecast staffing and analyze monthly data on hours and utilization.
• Support service authorization changes to maximize profitability.
• Complete clerical duties and coordinate training for staff.
• Cover Direct Support Professional duties when needed.

Skills

Organizational skills

Interpersonal skills

Communication skills

Problem-solving

Management

Flexible scheduling

Microsoft Office

Education

High school diploma or GED

2 years’ experience in related field

Experience with intellectually/developmentally disabled population preferred

Tools

Microsoft Office Suite

Job description

Description

JOB SUMMARY

The Scheduling Coordinator is responsible for maintaining a weekly department schedule that assigns staff to client shifts that will maximize the clients budgeted hours, staff retention and profitability. The coordinator complete schedules in a timely manner, making adjustments as needed in real time, and communicating with staff effectively. We are looking for 1 FT and 1 PT person to fill this position. The hours will be Monday-Friday with on call every other weekend and the possibility to cover a shift if needed.

DUTIES/RESPONSIBILITIES

• Maintain accurate schedules.
• Utilize electronic scheduling software.
• Assign staff to available shifts based upon staff’s availability/client need.
• Alter schedules to reassign staff to mandated shifts as needed and notify staff of the changes.
• Serve as point of contact for staff to schedule, change, and/or cancel shifts.
• Serve as point of contact for staff for call-offs during scheduled work hours.
• Forecast census for staffing.
• Compile and analyze monthly data related to client hours, staff hours, overtime, and contract utilization.
• Evaluate scheduling alternatives to support Service Authorization changes and maximize profitability.
• Be available as scheduled, or as needed, to receive emergency communication during non-traditional work times. Required to carry on-call phone two weekends a month.
• Complete clerical duties, which include but not limited to; Assist with maintaining the staff availability binder and making necessary monthly changes to the transportation schedule as it relates to shift changes.
• Schedule necessary training for the Direct Support Professionals.
• Serve as Direct Support Professional as needed during traditional and non-traditional work times while on call, when call offs cannot be covered.
• Schedule Medication Passes when working staff cannot do so.
• Schedule new hires’ shadow shifts.
• Maintain positive relationships with staff to ensure staff retention.
• Remain compliant with all required training and documentation.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.

REQUIRED SKILLS/ABILITIES

• Strong organizational skills with excellent attention to detail
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision‑making capability
• Excellent management and supervisory skills
• Ability to work a flexible schedule as needed
• Proficient in Microsoft Office Suite or similar software.

EDUCATION AND EXPERIENCE

• High school diploma or GED
• 2 years’ experience in related field
• Experience with the intellectually/developmentally disabled population preferred