Residential Program Manager - Groveland

Turning Point, Inc.; Chatra; On-site; INR 4,633,000 - 5,663,000; Full time

Job summary

Turning Point, Inc. in Groveland, MA is seeking a Program Manager to oversee day-to-day operations of a Direct Support program in a residential setting for adults with high-risk behaviors.

The role focuses on safety, human rights, and implementing ISP goals, with on-call responsibilities and a 9 am–5 pm Monday–Friday schedule. The position requires a BS/BA or equivalent, 5+ years in residential supports, leadership experience, and regulatory knowledge (DDS/MRC).

Qualifications

• BS/BA and/or equivalent experience in residential management.
• Knowledge of DDS/MRC regulations and ISP processes.
• Valid driver’s license and ability to pass CORI/DPPC checks.
• Minimum 5 years direct support residential experience with leadership.
• Experience with behavior plans for individuals with developmental disabilities.
• MAP certification within 90 days if training available.

Responsibilities

• Ensure safety and Human Rights of residents.
• Hire, train, supervise staff and conduct performance reviews.
• Maintain program budgets and manage finances.
• Oversee ISP goals and implement plans.
• Coordinate with families, DDS/MRC, and clinical staff.
• Lead staff meetings and ensure schedules and transport.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Teamwork

Education

BS/BA or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Hiring – Program Manager

Location

Groveland, MA

Salary

$54,000/Annually + sign on bonus

Job Summary

Oversees the day-to-day operations and supervision of Direct Support staff in a residential setting providing supports and supervision to intellectually and developmentally disabled adults with high-risk behaviors and significant forensic issues residing in group residences. Maintains the safety and Human Rights of the individuals being supported, as well as implementing Individual Service Plans (ISP) goals and strategies of Turning Point, Inc. Responsibilities include: operational, administrative, and ISP goals for all individuals supported in the program. The Program Manager will be required to carry a cell phone with 24 X 7 on call responsibility. The work schedule is 9 am – 5 pm on a Monday – Friday basis.

Responsibilities

• Ensures the safety and Human Rights of all individuals residing in the residential group home
• Exercises routine decision making regarding programmatic matters, Refers complex situations to the Coordinator of Program Services for consultation
• Interviews, hires, orients, and trains employees. Provides on-going monitoring, coaching and guidance regarding employee performance. Writes reviews and conducts performance review and developmental goal meetings. Addresses employee performance and development needs and/or other employee matters, completing disciplinary documentation, as necessary. Consults with the Coordinator of Program Services, the Director of Program Services and the Director of Human Resources
• Upholds the values and culture of PBS while ensuring that PBS interventions are implemented with integrity.
• Directs and communicates Turning Point, Inc.’s organizational and program mission, goals and objectives to staff
• Delegates programmatic responsibilities to Lead and/or Direct Support Staff
• Trains and role models for staff the required behavior plans and interventions
• Develops, implements, and monitors all household routines and procedures, including ensuring that all standards of hygiene and household cleanliness are maintained
• Manages financial matters directly related to individual’s funds and household budget
• Conducts menu planning with input from the individuals, following any physician ordered diets, as well as keeping in mind good nutritional choices. Ensures adequate food supply is in the program at all times by completing or assigning grocery shopping to a staff person and by checking that the menus and dietary plans are being followed
• Acts as a liaison with the individuals families/guardians, DDS/MRC/Forensic Service Coordinators/Case Managers and day program staff. Ensures the monthly communication forms are completed and mailed to the families/guardians
• Facilitates monthly staff meetings with program staff
• Ensures all individuals are taken to medical, dental, psychiatric, and other appointments as indicated and that appropriate follow-ups are completed
• Maintains and updates program information required by DDS/MRC licensing and/or Survey and Certification Standards
• Performs other duties as assigned
• Drives company vehicle to transport individuals to various locations.
• Must maintain a valid driver’s license at all times
• Obey all traffic laws and regulations
• Will not engage in any form of distracted driving (texting, phone use without hands free technology, etc.)
• Will not operate vehicle under the influence of alcohol, drugs, or any substance that may impair your ability to drive safely

Qualifications

• BS/BA and/or equivalent experience, preferably prior management and/or supervisory experience in a residential setting
• Thorough working knowledge of the Department of Developmental Services’ (DDS), and/or Massachusetts Rehabilitation Commission (MRC) regulations and the ISP process
• Provide a valid driver’s license for verification prior to beginning employment when driving is required for the position. CORI and DPPC Abuser Registry checks will be completed prior to beginning of work and continued employment, as required by the position responsibilities and company policies. Fingerprinting must be completed within 2 to 3 weeks of hire.
• A minimum of (5+) five years’ direct support residential experience and/or closely related experience working with intellectually and developmentally disabled individuals and/or individuals with traumatic brain injury, including experience and/or demonstration of prior leadership and supervisory experience
• Prior experience with behavior plans for developmentally disabled individuals and/or individuals with traumatic brain injury
• Possession of current First Aid, and CPR, and any other certification required for the specific position prior to physically beginning first shift in program and continuing of employment. Ability to obtain a Positive Behavioral Supports certification and maintain PABC certification as required. MAP certification required within 90 days of hire subject to availability of training. (extension may be required for up to 3 attempts of passing final exam).
• Excellent verbal, written, interpersonal and leadership skills are required
• Solid math and computer skills. Knowledge of Microsoft Office Word, Excel, and Outlook is a plus
• Ability to engage positively with individuals, their families/guardians, providers, other staff, and management, and role model this behavior for other program staff
• Able to display patience, as well as good comprehension and problem solving skills
• Work in a positive fashion as member of program management staff
• Knowledge of Microsoft Word and Excel, Outlook and/or Google email

Physical Requirements

Position will require frequent standing, walking, stooping, bending, as well as occasional driving to transport individuals to their day programs, medical appointments, and community activities. Additionally, occasional lifting will be required depending on individuals supported.

• Standing/Walking: 50% or more
• Lifting: 30% or more of individuals (up to 100+ lbs.)
• Twist/Turn/Squat: 30% or more
• Forearm Rotation: 20% or more
• Transportation: 2-3 hours per day (# of total hours vary depending on shifts)