SCCM / MECM Administrator

Tata Consultancy Services; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading IT service provider in Maharashtra is looking for a Full-time Desktop Support specialist to lead a technical team. The role involves ensuring quality deliverables according to ITIL standards, handling escalations for end-user computing issues, and preparing reports for stakeholders. Ideal candidates will have hands-on experience with Windows and MAC environments, a good understanding of ITSM processes, and strong communication skills to work with various stakeholders.

Qualifications

• Hands-on experience with End User Computing and Desktop Support for Windows & MAC.
• Good understanding of ITSM processes.
• Experience leading a technical team with ITIL standards.

Responsibilities

• Lead the technical team responsible for deliverables.
• Handle escalations for end-user computing issues.
• Conduct periodic reviews of service delivery.

Skills

End User Computing/Desktop Support

ITSM process understanding

Windows & MAC support

Powershell scripting

Intune / AutoPilot

Proactive monitoring

Good verbal and written communication

Tools

SCCM

MECM

Trellix ePO

Intel EMA

Job description

Job Responsibilities, Qualifications, and Good‑to‑Have Skills

• Hands on working experience of End User Computing/Desktop Support (Windows & MAC ) SCCM, Basic Understanding of Windows Server Environment.
• Good Understanding of ITSM process
• Responsible for leading the technical team, and responsible for the quality of its technical deliverables per ITIL (incidents, SR, CR etc.)
• Escalation for End user computing issues and complaints received from business users.
• Partner with internal and external stakeholders by having periodic reviews of overall end user computing service delivery.
• Effort analysis, work allocation, resource planning and optimization.
• Preparation of daily/weekly/monthly reports (internal and to client)
• Infra Implementation and Rollout - MECM + Trellix ePO + Intel EMA
• Good‑to‑H​ave
• Good understanding of IT infrastructure tools like Intune, EMA, MDM
• Vulnerability management
• Hands‑on experience in Powershell scripting
• Hands‑on experience in WDS, managing PXE
• Proactive monitoring and strong follow‑up practices to ensure overall compliance
• Hands‑on experience in Intune / AutoPilot
• Understanding on latest technologies and their applications
• Motivational behavior among team is appreciated
• Ready to accept new changes in process or project
• Responsibility
• Should be able to perform day to day operation work, Release and Change requests
• Proactive approach to bring upcoming technology
• Learning attitude and self‑motivated
• Ensuring all compliance parameters viz. patching, application, client health etc.
• Good verbal and written communication

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting