SCCM / MECM Administrator

Tata Consultancy Services; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Tata Consultancy Services in Pune District, Maharashtra, is seeking a skilled individual for End User Computing and Desktop Support. You will lead a technical team while ensuring high-quality deliverables and managing escalations from business users.

An essential function of this role includes collaborating with stakeholders for service delivery reviews and preparing detailed reports for internal and client needs.

Qualifications

• Hands-on working experience in End User Computing/Desktop Support.
• Good understanding of ITSM processes.
• Experience in resource planning and optimization.

Responsibilities

• Lead the technical team and ensure quality deliverables per ITIL.
• Manage escalations for end user computing issues.
• Conduct periodic reviews of service delivery.

Skills

End User Computing/Desktop Support

Windows & MAC

ITSM process

Job description

• Hands on working experience of End User Computing/Desktop Support (Windows & MAC) SCCM, Basic Understanding of Windows Server Environment.
• Good Understanding of ITSM process
• Responsible for leading the technical team, and responsible for the quality of its technical deliverables per ITIL (incidents, SR, CR etc.)
• Escalation for End user computing issues and complains received from business users.
• Partner with internal and external stakeholders by having periodic reviews of overall end user computing service delivery.
• Effort analysis, work allocation, resource planning and optimization.
• Preparation of daily/weekly/monthly reports (internal and to client)

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