SCCM Admin, Sr

Stefanini North America and APAC; Hyderabad; On-site; INR 700,000 - 1,400,000; Full time

Job summary

Stefanini North America and APAC is looking for a skilled IT Systems Administrator to manage SCCM/MECM hierarchies, perform patching, and support Intune co-management for endpoints in Hyderabad. You will troubleshoot, deploy applications, and generate operational reports.

Responsibilities include incident handling via ITSM tools, maintaining client health, and collaborating with IT teams to meet SLA/KPI targets in a fast-paced environment.

Qualifications

• Managing SCCM/MECM hierarchy and deployments.
• Intune/Co-management tasks and device enrollment.
• Monthly patching and endpoint health monitoring via SCCM/MECM.
• Generating monthly reports with SSRS and dashboards.

Responsibilities

• Manage and maintain SCCM/MECM hierarchy and components.
• Troubleshoot SCCM/MECM issues across Management Point, Distribution Point, and WSUS.
• Deploy applications via SCCM and ensure client health.
• Patch servers and endpoints monthly; troubleshoot Software Update Point/WSUS.
• Generate reports and dashboards; support OS Deployment concepts.
• Handle Intune/Co-Management tasks and device enrollment; manage MDM/MAM policies.
• Log incidents in ITSM tools and ensure SLA/KPI targets are met.

Skills

SCCM/MECM

Intune/Co-management

Windows OS patching

WSUS

SLA & KPI management

Analytical problem solving

Team collaboration

Communication skills

Tools

SCCM Console

SSRS

ITSM Tools (ServiceNow, BMC Remedy)

PowerShell

Job description

• Excellent communication skills both written and verbal.
• High level of understanding and proven management of SCCM hierarchy
• Experience with MDM Platform Intune/Co-management.
• Knowledge of Windows operating system, patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS, and antivirus. Remote management and troubleshooting.
• Advance knowledge and technical ability of WSUS within SCCM/MECM. Patching concepts, best practices and troubleshooting skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work effectively under deadlines in a fast-paced, changing environment.
• Ability to organize and manage multiple requests with frequently conflicting priorities.
• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.
• Should have understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management.

Details:

• Excellent communication skills both written and verbal.
• High level of understanding and proven management of SCCM hierarchy
• Experience with MDM Platform Intune/Co-management.
• Knowledge of Windows operating system, patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS, and antivirus. Remote management and troubleshooting.
• Advance knowledge and technical ability of WSUS within SCCM/MECM. Patching concepts, best practices and troubleshooting skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work effectively under deadlines in a fast-paced, changing environment.
• Ability to organize and manage multiple requests with frequently conflicting priorities.
• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.
• Should have understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management.

Job Requirements

Details:

• Responsible for managing and maintaining the SCCM/MECM hierarchy.
• Troubleshoot issues related to different SCCM/MECM components like, Management Point, Distribution Point, Reporting Services, Software Update Point, WSUS, Cloud Management Gateway, IBCM etc.
• Create Applications and Packages and deployment via SCCM and troubleshoot issues related to Application deployment, package deployment etc.
• Manage Endpoints and Servers using SCCM and troubleshoot Client related issues to ensure SCCM/MECM client health.
• Ensuring Servers and Endpoints are patched on monthly basis via SCCM/MECM with their standards. Should also be able to troubleshoot Software Update Point/WSUS and Client specific patching issues.
• Should have hands on experience with generating monthly reports through SSRS, create patching dashboard, client health dashboards and any other custom reports based on customer requirements.
• Should have basic understanding on concepts of Operating System Deployment. Should possess a fair technical understanding of task sequences and troubleshooting.
• Responsible for performing regular Intune/Co-Management related tasks like, Add Users, User Groups, Assign Intune licenses to Users, Device Enrollment etc.
• Responsible for managing MDM and MAM policies, customize company portal, assign apps to groups or users, configure app protection policies etc.
• Management of Incidents and Work Requests in ITSM tools like Service Now, BMC Remedy etc, ensuring SLA's and KPI's are achieved.
• Work closely with team members and collaborate with others to facilitate and achieve Team objectives or goals.