SAP Support Specialist

Tata Consultancy Services; Hyderabad; On-site; USD 6,822 - 13,644; Full time

Job summary

An established industry player is seeking a skilled professional to join their Agile Release train for Manufacturing Execution. This role involves integrating SAP ME with ERP modules and providing critical application support across various sites. The ideal candidate will be adept at coordinating with multiple teams to ensure seamless operations and high availability of applications. If you thrive in a dynamic environment and have a passion for technology and problem-solving, this opportunity is perfect for you.

Qualifications

• Experience with SAP ME and ERP integration is essential.
• Strong knowledge of ITIL processes and incident management.

Responsibilities

• Provide application support and ensure high availability.
• Coordinate with teams for application upgrades and troubleshooting.

Skills

SAP ME Integration

Incident Management

ITIL Process

Customer Interaction

Technical Problem Solving

Tools

SAP ERP

MES Products

Database Management

Job description

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Experience & Knowledge on Integration of SAP ME, MII with SAP ERP modules: PP, SAP EWM, SAP PCo, Knowledge on Integration of SAP ME with custom applications.
• Experience in support model & knowledge on Incident, Changes & Problem Management
• Provides service delivery as per ITIL process to accommodate flexible support, compliant with the SLA to deliver effective resolution.
• Provide Plant floor application Support in various sites such as Wilton & San Diego.
• Need to be involved in Transition plan activities with both Solution and Support teams to understand the complete application landscape.
• Interact with customers and ensure high availability of application with on-time support.
• Coordinate with various support teams and troubleshoot technical problems.
• Coordinate & align with project & LCM team to ensure application upgrades are planned & executed well.
• Evaluate customers' factory requirements and problem areas.
• Perform gap analysis of key problem areas, evaluating multiple MES products for best fitment for the requirements and problems.
• Drive the team of MES consultants to achieve the goal of integrating the most suitable manufacturing product globally for the customer, which is diversified enough to meet most of the problems and requirements.
• Create Functional and technical specification documentation.

Good-to-Have

• Knowledge in other MES products and solutions.
• Database management.
• Integration standards.

Role descriptions / Expectations from the Role

Part of Agile Release train for Manufacturing Execution in ASML.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting