SAP Support Center Lead - Immediate Joiners

ISS Softtech; Chennai District, Bengaluru, Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

ISS Softtech is seeking a Senior Consultant to manage the SAP S/4HANA Support Center from Hyderabad. You will lead the SAP Application Managed Services, overseeing project budgets and resource allocations.

The ideal candidate must possess over 12 years of experience in SAP modules and hands-on expertise in S/4HANA along with excellent communication skills.

Qualifications

• 12+ years of experience in SAP modules MM/SD/PP/QM/PM.
• Hands-on experience in S/4HANA and related Fiori apps.
• Good domain knowledge in trading; experience in Automotive Dealer business is a plus.

Responsibilities

• Oversee SAP Application Managed Services (AMS) service line.
• Manage project budgets and resource allocation.
• Ensure service delivery compliance with SLAs.

Skills

SAP Modules Management

S/4HANA

Communication Skills

Client Handling

Delivery Management

Tools

ServiceNow

Fresh Service

JIRA

Job description

SAP Certified Senior (SD/FICO/MM) Lead Consultant is required for managing SAP S/4HANA Support Center from our Hyderabad location.

Job Responsibilities

• Oversee the SAP Application Managed Services (AMS) service line at IntelliSoft managing project budgets, resource allocation, resource utilization, customer management, contract management, contract negotiations, SLA & support model defining, estimating support hours based on past ticketing trends or through assessing the need of the customer, change request management, service continuity & timely delivery.
• Be the Single Point of contact for AMS Services across the organization, own and manage end‑to‑end service delivery through the team of qualified consultants & provide consolidated management reporting to the Customer and IntelliSoft on the services performance & delivery.
• Laise with Sales & Delivery Management teams and help them cross‑position AMS services in net new & existing accounts.
• Maintain and manage annual resource planning, budgeting, up‑skilling of the resources in the AMS service line and increase project profitability by optimal utilization of resources.
• Enhance and improve the service delivery models, service level agreements, use of ITSM tools for ticketing workflow, monthly SLA‑based reporting, contract terms with respect to the industry standards.
• The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliance for the applications in scope implementing and controlling all agreed procedures and processes.
• Induct all team members on relevant templates, guidelines, process, and best practices to be used in the AMS service delivery mechanism.
• Evaluate engagement risks, identify and execute risk mitigation actions.
• Plan and work in engagement prioritization, identification & assignment of resources on service delivery activities.
• Drive end‑to‑end the problem, change, release, capacity, performance management and reporting.

Required Skills

• Must have 12+ years of experience in any of the SAP modules MM/SD/PP/QM/PM currently managing AMS support as a module lead.
• Hands‑on experience in S/4HANA is a must along with experience of respective module‑related Fiori apps.
• Good domain experience and business knowledge in trading is desirable; domain knowledge and experience in Automotive Dealer business is an added advantage.
• Good understanding of configuration, transaction and master data and the relevant upload programs.
• Knowledge of ServiceNow, Fresh Service, JIRA or any ticketing tool.

Other Requirements

• Should have excellent communication and presentation skills, client handling and delivery capability. Must have strong delivery skills in SAP modules.