SAP SuccessFactors - Enterprise Apps People Technology Lead

Randstad Enterprise; Hyderabad; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Randstad Enterprise in Hyderabad leads a global HR technology operations function, delivering SAP SuccessFactors support, HRIS integrations, and enterprise app governance.

The role directs a GCC-based team, defines coverage, SLAs, and drives ITIL-aligned processes while partnering with HR, Payroll, and vendors.

Candidates will build runbooks, improve data quality, and ensure audit readiness across platforms like Greenhouse, Beeline, and SmartRecruiters.

Qualifications

• 7+ years in HR technology and team leadership, with SAP SuccessFactors experience and production support.
• Hands-on experience supporting HR platforms such as Greenhouse, Beeline, and SmartRecruiters.
• Strong understanding of HR data models and employee lifecycle integration patterns and error handling.

Responsibilities

• Operate as GCC-based support leader for SAP SuccessFactors: implementation, configuration, deployment, and steady-state support.
• Define and track operational SLAs/KPIs, and drive continual service improvement across global stakeholders.
• Oversee environment strategy, release calendars, transport governance, and change approvals (CAB).
• Partner with HR and Payroll to translate requirements into configurations and maintain technical/functional documentation.
• Oversee integrations across Greenhouse, Beeline, SmartRecruiters; ensure data quality and fixes.
• Own incident, problem, and change processes (ITIL), including major incident response and RCA.
• Drive knowledge management: FAQs, SOPs, self-service guides, and knowledge base articles.

Skills

SAP SuccessFactors

HRIS Integrations

ITIL Processes

Vendor Management

Cross-functional Leadership

CAB Governance

Tools

Greenhouse

Beeline

SmartRecruiters

Workato

Dayforce

SailPoint

Active Directory

Job description

• Build, mentor, and lead a GCC-based support operations team; establish coverage model, runbooks, and a follow-the-sun support cadence aligned to global stakeholders.
• Define and track operational SLAs/KPIs (incident MTTR, change success rate, release quality, data accuracy) and drive continual service improvement.
• Foster a culture of ownership, documentation discipline, and proactive risk management.

Platform Operations (SAP SuccessFactors)

• Serve as the operational owner for SAP SuccessFactors, overseeing implementation, configuration, deployment, and steady-state support for relevant modules.
• Manage environment strategy (prod/non-prod), transport governance, regression testing, release calendaring, and change approvals (CAB).
• Partner with HR and Payroll to assess requirements, translate to configurations, and maintain technical/functional documentation.

HR Tech Ecosystem & Integrations

• Oversee support operations that span Greenhouse (ATS), Beeline (VMS), and SmartRecruiters (ATS), coordinating with vendors and internal stakeholders for fixes, releases, and data quality.
• Maintain robust integrations across our stack (e.g., Dayforce Payroll, Workforce Software, SailPoint, Active Directory/Entra, SAP S/4HANA, Concur, and Data Engineering), ensuring reliable data flows and access provisioning aligned to JML policies.
• Partner with IAM/Security on SSO, role modeling, SoD controls, audit logs, and remediation playbooks.
• Own incident, problem, and change processes (ITIL), including major incident response and root-cause analysis for respective platforms.
• Ensure audit readiness (privacy, access governance, evidence repositories) and support internal/external audits with traceable configuration and test artifacts.
• Drive knowledge management: FAQs, SOPs, self-service guides, and knowledge base articles for People Operations and HR support.
• Responsible for overall delivery of Enterprise Applications portfolio comprising of Success Factors , HR Platforms and Atlassian tools.

Qualifications

Required

• 7+ years in HR technology and team leadership, with demonstrated experience running support operations for SAP SuccessFactors (implementation, configuration, deployment, and production support).
• Hands-on experience supporting and integrating HR platforms such as Greenhouse, Beeline, and SmartRecruiters.
• Strong understanding of HR data models and employee lifecycle (joiner/mover/leaver), including integration patterns and error handling across payroll, time, identity, and finance systems.
• Proven track record driving ITIL processes (incident, problem, change), SLAs/KPIs, and continuous improvement in a global support model.
• Excellent communication, stakeholder management, and vendor coordination skills; ability to lead cross-functional triage and CABs.

Preferred

• Experience establishing operations in a GCC environment (team setup, documentation standards, knowledge transfer, and governance playbooks).
• Exposure to security & compliance frameworks (SoD, access certification), audit support, and evidence management in HRIS landscapes.
• Familiarity with enterprise integration tooling and delivery methods referenced in our stack (e.g., Workato, Cloud Foundry/SFTP).

Core Competencies

• Operational Excellence: Data accuracy, reliability, and disciplined change control.
• Systems Thinking: End-to-end process view spanning HR, IAM, Payroll, Finance.
• People Leadership: Coaching, performance management, and building high-trust teams.
• Customer Orientation: Empathy for HR partners and employees; bias toward frictionless experiences.
• Problem Solving: Root-cause analysis, preventative controls, and measurable improvements.