SAP SM/CS Consultant

Modern Ballistic; Dadri, Pune District, Bengaluru; Hybrid; INR 1,500,000 - 2,700,000; Full time

Job summary

Modern Ballistic is seeking an experienced SAP Service Management professional in India to design and implement S/4HANA Service Management processes across the full service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, and Analyze.

You will map business requirements to standard S/4HANA Service capabilities, including service orders, service contracts, quotations, spare parts logistics, resource planning, billing, and analytics.

Qualifications

• 5–12 years of SAP Service Management experience (CS/SM/S/4 Service).
• Strong knowledge of S/4HANA Service (PCE) processes across the service lifecycle.
• Experience with Service Orders, Service Contracts, RRB, billing integration, and logistics execution.
• Good understanding of SAP PCE operating model and cloud/private edition roles responsibilities. Experience with Fiori apps, OData APIs, and extensibility options.
• Knowledge of integration with PM, SD, MM, FI/CO, FSM.

Responsibilities

• Design, configure, and implement S/4HANA Service Management processes across the full service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, Analyze.
• Map business requirements to standard S/4HANA Service capabilities including service orders, service contracts, quotations, spare parts logistics, resource planning, billing, and analytics.
• Support service-related innovations from the latest S/4HANA PCE releases (e.g., service team determination, advanced execution, Fiori apps, AI-powered service intelligence).
• Understand shared responsibility model between customer and SAP Enterprise Cloud Services in S/4HANA PCE.
• Coordinate with SAP for system-level tasks (infrastructure, backups, upgrades) and perform customer-side functional tasks (configuration, testing, business process governance).
• Work within frameworks defined by SAPs Roles and Responsibilities documentation for PCE environments.
• Configure and support service contracts, billing plans, and recurring service processes.
• Enable resource-related billing, time and material processes, and fixed-price scenarios.
• Implement new features such as copying from service contract templates and mass contract changes as introduced in recent releases.
• Set up and optimize workforce planning, scheduling, and dispatching functions.
• Configure plant and storage location fields in service transactions and support multi-plant/multi-location service scenarios.
• Integrate service transactions with procurement, inventory, shipping, maintenance orders, and follow-on logistics.
• Lead preparation and validation of service master data, contract data, and open service orders.
• Utilize migration cockpit objects, including new transition tools for service contracts.
• Coordinate integration with CRM, FSM, CS, logistics, and finance systems.
• Enable AI-driven capabilities (e.g., Joule summaries, enhanced service order insights, intelligent confirmations).
• Build dashboards and KPIs for service operations performance monitoring and continuous optimization.
• Support customers in adopting new enhancements included in periodic release cycles.
• Conduct workshops, document business processes, and prepare functional specifications.
• Work with cross-functional teams including logistics, finance, procurement, and sales.
• Provide training and support to end users.

Skills

SAP Service Management

S/4HANA Service PCE

Service Orders & Contracts

Fiori & OData APIs

PM/SD/MM FI-CO integration

Job description

Key Responsibilities

1. 1. Solution Design Implementation

   • Design, configure, and implement S/4HANA Service Management processes across the full service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, Analyze.
   • Map business requirements to standard S/4HANA Service capabilities including service orders, service contracts, quotations, spare parts logistics, resource planning, billing, and analytics.
   • Support service-related innovations from the latest S/4HANA PCE releases (e.g., service team determination, advanced execution, Fiori apps, AI-powered service intelligence).

2. 2. SAP S/4HANA Private Edition Responsibilities

   • Understand shared responsibility model between the customer and SAP Enterprise Cloud Services in S/4HANA PCE.
   • Coordinate with SAP for system-level tasks (infrastructure, backups, upgrades) and perform customer-side functional tasks (configuration, testing, business process governance).
   • Work within frameworks defined by SAPs Roles and Responsibilities documentation for PCE environments.

3. 3. Service Order Contract Management

   • Configure and support service contracts, billing plans, and recurring service processes.
   • Enable resource-related billing, time and material processes, and fixed-price scenarios.
   • Implement new features such as copying from service contract templates and mass contract changes as introduced in recent releases.

4. 4. Service Planning, Execution Logistics

   • Set up and optimize workforce planning, scheduling, and dispatching functions.
   • Configure plant and storage location fields in service transactions and support multi-plant/multi-location service scenarios.
   • Integrate service transactions with procurement, inventory, shipping, maintenance orders, and follow-on logistics.

5. 5. Data Migration, Testing Integration

   • Lead preparation and validation of service master data, contract data, and open service orders.
   • Utilize migration cockpit objects, including new transition tools for service contracts.
   • Coordinate integration with CRM, FSM, CS, logistics, and finance systems.

6. 6. AI, Analytics Continuous Improvement

   • Enable AI-driven capabilities (e.g., Joule summaries, enhanced service order insights, intelligent confirmations).
   • Build dashboards and KPIs for service operations performance monitoring and continuous optimization.
   • Support customers in adopting new enhancements included in periodic release cycles.

7. 7. Stakeholder Management Documentation

   • Conduct workshops, document business processes, and prepare functional specifications.
   • Work with cross-functional teams including logistics, finance, procurement, and sales.
   • Provide training and support to end users.

Required Skills Experience

• 5–12 years of SAP Service Management experience (CS/SM/S/4 Service).
• Strong knowledge of S/4HANA Service (PCE) processes across the service lifecycle.
• Experience with Service Orders, Service Contracts, RRB, billing integration, and logistics execution.
• Good understanding of SAP PCE operating model and cloud/private edition roles responsibilities. Experience with Fiori apps, OData APIs, and extensibility options.
• Knowledge of integration with PM, SD, MM, FI/CO, FSM.

Preferred Qualifications

• Hands-on experience with RISE with SAP S/4HANA Cloud, Private Edition deployments.
• Familiarity with SAP’s roles responsibilities and upgrade governance for PCE environments.
• SAP certification in S/4HANA Service or related modules.